CMSB keeps looping back to login page
5 posts by 3 authors in: Forums > CMS Builder
Last Post: December 23 (RSS)
Hi, all. After my client has logged in to CMSB and chosen the section that they want to update, they get redirected to the login page again. They're stuck in a login loop that they can't get out of! Any idea what might be causing this, please? I can't replicate their problem, as I'm able to login and create or edit pages without any issues.
They're running v3.54 of CMSB.
It looks as if their server could use a PHP upgrade anyway, but that doesn't explain why CMSB works for me, but not them.
By gkornbluth - December 19
Probably too simple to be the case, but clearing their cache sometimes does wonders in solving issues.
Give it a try,
There's also a recipe in my CMSB Cookbook that helped with a login loop using the Website Membership plugin
Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php
Thanks for this suggestion, Jerry. Sadly, this didn't work for us :-(
By Dave - December 22
This can happen when something is preventing a cookie from being saved or updated.
It can be tricky to diagnose when you can't replicate the issue yourself. Here are some things to try (in no particular order):
- Have them try a different browser on the same machine
- Have them try clearing their cookies (for the site) in the problem browser
- Ask them to check for (and disable) any security browser plugins or software that might be interfering
- Have them try to login from their phone
- If they have another computer at the same location try that one
We want to try to isolate if the problem is due to a specific browser, a specific computer, or all the computers behind a specific internet connection.
Hope that helps, let me know what they discover. Thanks!
Thanks, Dave. I'll forward these suggestions to my client.