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Issue 010 - Aug 7, 2002



Satisfaction Guarantee Extended to 90-Days

As many of you know, Interactivetools.com has offered a 30-day satisfaction guarantee for several years, but now we've really put our neck out by extending the policy to 90 days.

So, let me reiterate... if you purchase software from Interactivetools.com and you're not happy for any reason whatsoever within 90 days of purchase, let us know and we'll refund your money.

Here's our full return policy.

90 days... are we crazy?

Nope, just want to give you enough time to make absolutely sure you're thrilled with our software. It can sometimes take a few months to fully explore all the features, so now you won't feel that you're being rushed.

The extended return policy also means you've got three months to apply your purchase price as a credit towards a 5 or 10-pack to take advantage of reseller discounts. To have a credit for a previous purchase applied to a 5 or 10 pack, all you have to do is add your request to the additional information section on the order page or contact us directly.


Major Updates to Article Manager - Archiving is here!

Our significant news for July is the latest version of Article Manager, which includes two features our customers have been asking for: Archiving and Admin Customization. So, without further ado, let me introduce to you...

ARTICLE MANAGER - version 1.11 (July 30, 2002)

Archiving functionality - create new archives and transfer articles to them. Although this is seamless to visitors of your site, it can dramatically speed up the performance for sites with many articles. You can pull articles out of the archive if you need to change them later too.

Admin Customization - you can change the administration interface to personalize it for your clients. Change the login images, the admin title/footer bar, and turn the meta generator tags on/off.

Other fixes/features

  • Image captions can now safely include HTML tags
  • XHTML
    tags are now generated for summary and content fields
  • Javascript Encoding "_je" placeholder suffix now works on all pages
  • Browsing directories on a Mac OS/X server now works correctly
  • Logging off Article Manager can now send you to a specific file

Upgrades are always free, so, if you want to upgrade to the latest edition, visit this page.

Fill out the form and we'll email you the latest version of the software.

If you want more information on Article Manager, visit this page.


More Snippets of Wisdom from the Forum

One big advantage of our newly added discussion forum is that it lets us share the knowledge around. Instead of answering people's email directly, we can post explanations, workarounds, tutorials and support to the forum and help hundreds of people. So, once again, I'll point your attention to some stuff on the forum that might be of use to you.

Please follow any link that interests you, read the thread and post any advice and comments you may have.

First... we ask for your feedback.

30/60/90-day money back guarantee?
Here's the original thread where we explored which way we should go with our satisfaction guarantee. In the end we decided to go with 90 days, but I think you'll find the discussion interesting. Got any additional ideas?

Free Updates versus Free Upgrades
Our next big decision is how to handle software updates and upgrades. Should they always be free? Should we charge an upgrade fee for major releases? How much is reasonable? Are we being too generous to offer free upgrades for life?

Software subscriptions: love them or hate them?
One business model that many software companies employ is to offer an annual subscription instead of a single purchase. It has its advantages and disadvantages. What would you prefer?

Discussion Threads About Article Manager

Page Break Technique
Programmer extraordinaire (and rabid Ultraman fan) Dave Lo flies to the rescue with some clever JavaScript that allows you to break longer articles into several pages. Check out the thread, download the code, and enjoy your newfound advertising revenue.

Tutorial on Creating Article Manager Templates
One visitor found that our documentation wasn't comprehensive enough to explain how to customize Article Manager's templates. Famed technical support director Luke jumps in with a *detailed* breakdown of exactly what you need to change, and where.

News Ticker with Article Manager
Dave Lo unloads some Perls of wisdom with a clever way to generate a text file of Article Manager headings for use in one of those scrolling news tickers. (Perls of wisdom... ouch). This is an advanced solution, really only for the technically minded.

Allow specific categories only in the Webfeed Generator
Want to restrict the categories available to other sites with the Webfeed Generator? Damon shows you how.

Publish certain files into a members only area
Damon follows his gripping Webfeed generator trick with a clever way to get Article Manager to publish certain files into password protected directories. This is great for membership/subscription sites.


Featured Auto Manager Client and a Call for More Featurees

Here's another featured client website, this time for Auto Manager.

George Corbett Motors
Auto Manager is being used to maintain the Used Car section of the George Corbett Motors website. Training the staff to use the system took less than 2 hours, including instruction on how to use image editing software on the digital camera pictures! The search results page was built from the ground up, using template variables to place search results where they were needed. It's saved the developers and the customers a huge amount of money, time and headaches. The site was designed and developed by aceposition.com.

... want to have your site in the spotlight?

We're in the process of redesigning the product pages on our website, to have more spotlighted clients, complete with a screenshot and a longer description. We've got all we need for Article Manager, but we need more for our other products. Specifically Auto Manager, Realty Manager, Page Publisher, News Manager, Job Manager, DocBuilder, and Search Engine. If you've got a site that's using one of those products, drop me a note and propose your site for the spotlight.

Email me at fraser@interactivetools.com.


Reviews and Interactivetools.com in the News

Here's some feedback we've had over the last month that I thought I'd inject into the newsletter. Nice letters written by people without any kind of compensation. Seriously, we didn't pay them a penny for their stellar testimonials.

Okay, so we've got a handy form you can use on our website to write your own. Go ahead, if it's even halfway nice, we'll post it on our website. ;-)

Mark from filmmusicworld.com says, "Article Manager Has Revolutionized Our News Page"

"Wow! This product has completely revolutionized the way we manage online news. It took only a few hours to configure and customize the templates, and readers are thrilled with the new easy-to-use news reading capabilities. I was just hoping that an "archive" feature would be added to the program for older news stories, and after seeing an automatic update in my config screen for the program that an update was available, looked at the update page and there it was - a new feature to do archiving! What a great experience with a vendor, and a program. I would highly recommend Article Manager to anyone who has to deal with online news and doesn't have a big staff to handle things."

Shawn from FlightSafetyBoeing (fsbti.com)

"Article Manager acts as our "Marketing Intelligence" page and brings 22 global centers in many countries and continents together online. Since it's all self-publishing, Webmasters like me are free to venture on to other things. This is one of those "killer apps" that I just can't live without."

Carl from luckydogmedia.com

"We make support calls for our clients almost every day, and the folks at Interactive Tools are by far the most patient, fastest and friendliest people we deal with."

David from terrasage.com

"You can't beat Interactivetools.com's search engine for features and performance. My client loves it, and I liked how easy it was to implement. The amazing part, though, was the extreme responsiveness of the support team. I wouldn't hesitate to use any of Interactivetools.com's products."

And in other news... some reviews of Interactivetools.com and our software.

Falling in love with Interactive Tools (their title, not ours)

Wilson Web's Page Publisher Review


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