CHANGE NUMBER OF ALLOWED ENTRIES for Users (Website Membership)
I think since the site is using the Website Membership plugin this doesn't seem to be the location? It's been forever since I've worked on this site so I'm a little confused myself. I did go to the user who has already entered 100 reports to date and this is how it's set now (see attachment)
Hmm, is there custom programming on the site? Perhaps the limit is imposed somewhere else.
Can you fill out the 2nd level support form here: https://www.interactivetools.com/support/request/
Just let us know steps to reproduce the issue and link to this post and we'll see what's going on.