Form Generator error upon generating code

4 posts by 2 authors in: Forums > CMS Builder: Plugins & Add-ons
Last Post: July 24, 2023   (RSS)

By nonpro - July 20, 2023

When I click the "Show Code" button on Form Generator, the page goes white then refreshes to the homepage of my website. 

By Dave - July 20, 2023

Hi nonpro, 

Is this still an issue?  If so feel free to fill out our 2nd level support request here and we'll take a look:
https://www.interactivetools.com/support/request/

Thanks!

Dave Edis - Senior Developer
interactivetools.com

By Dave - July 24, 2023

Hi nonpro, 

It looks like the website has a security module or service running that is getting a false positive.  If you add ?onSubmit= to any url on the site it will redirect to the root with a 403 error.  

The Form Builder plugins uses that text for this option: 

On Submit [_] Reload page and display this message:
                  [_] Redirect to this URL: 

What I'd recommend is contact your host or server administrator and asking them if they can disable any security modules for the cms folder because you're getting false positives.  You can demonstrate how ?onSubmit= doesn't work on any URL on the site.  They should be able to disable that for you.

Hope that helps!

Dave Edis - Senior Developer
interactivetools.com