Hi Hannah,
Thanks so much for letting us know!
Can you email me at dave@interactivetools.com with the ticket number or any details and I'll chase this down and make sure you get a response ASAP.
And if you experience any issues in future feel free to do the same, email me direct at dave@interactivetools.com, call in, or post in the forum.
Thanks!
Dave Edis - Senior Developer
interactivetools.com