ERROR "Upload Directory Doesn't Exist" - tried everything with no resolution

6 posts by 4 authors in: Forums > CMS Builder
Last Post: March 17, 2011   (RSS)

Re: [meg] ERROR "Upload Directory Doesn't Exist" - tried everything with no resolution

By Damon - May 24, 2010

Hi,

Permissions and/or file paths being changed are usually the most likely cause but sounds like that isn't the case for you.

Can you send in a support request so we can login and take a look?
https://www.interactivetools.com/support/email_support_form.php
Cheers,
Damon Edis - interactivetools.com

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Re: [Damon] ERROR "Upload Directory Doesn't Exist" - tried everything with no resolution

By meg - May 24, 2010

I just submitted a support ticket - I'm stumped! Thanks so much for helping on this matter. I have no idea what happened.

Re: [meg] ERROR "Upload Directory Doesn't Exist" - tried everything with no resolution

By Rusty - March 16, 2011 - edited: March 16, 2011

Do we have any idea how this was resolved? One of my servers is on MediaTemple and today when I tried to do a CSV import I get the error:

Upload directory '/nfs/c04/h04/mnt/#####/domains/dev-beta.com/html/admin/uploads/' doesn't exist!

Checked permissions and all the the rest, all were set ok. Can't wrap my head around it.
Rusty

Re: [Rusty] ERROR "Upload Directory Doesn't Exist" - tried everything with no resolution

By Rusty - March 16, 2011

Problem solved. Turned out to be a discrepancy between the following:

Program Directory: '/nfs/c04/h01/mnt/#####/domains/dev-beta.com/html/admin/'
and the
Uploads Directory: '/nfs/c04/h04/mnt/#####/domains/dev-beta.com/html/admin/uploads/'

Unbeknownst to me the path somehow changed. I have no clue, as I don't tinker with those settings. *shrugs* Got it fixed after I changed it to match the program directory.
Rusty

Re: [Rusty] ERROR "Upload Directory Doesn't Exist" - tried everything with no resolution

By Jason - March 17, 2011

Hi Rusty,

Glad to hear that got sorted out.

Let us know if you run into any other issues.
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Jason Sauchuk - Project Manager
interactivetools.com

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