FTP details changed

Hi reubs,

The username and password for FTP and the CMS are completely unrelated. So changing the FTP details shouldn't affect your ability to login to the CMS. Unless they changed the CMS login details as well or they changed the MySQL databases (which stores the accounts that are allowed to login to the CMS).

The first step would be to get FTP access. Then you can upload the script I attached (show_user_accounts.php) to the cmsAdmin folder and it will show you all the user accounts and passwords.

If you get a "IP not allowed error" just add your IP address to the list in the code. You can replace "127.0.0.1" with your IP.

Hope that helps!

Hi Dave,

I have tried that but when I try to upload the file it says Permission denied (Error - 160). I have checked the MySQL details and they haven't been changed. The message I get when trying to run the cmsAdmin/admin.php?menu=admin for the website is

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.2.3 (Debian) Server at www.carbon-gold.com Port 80

Hi reubs,

Ok, it looks like that one might take some investigation. Do you want to send in a 2nd level support ticket here and we can take a look: https://www.interactivetools.com/support/email_support.cgi

We'll need working FTP details to connect.

Hope that helps!