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My server used to disregard the case. When we switched to new hosting, the link structures became again case sensitive. The hosting company says that they added code to htaccess to disregard the case, but the CMS builder is overwriting that.
Now they said this:
I can see that the code for making the links insensitive has been already added. But unfortunately it is not working.
Hence it is inferred that the code is not compatible with the custom CMS that you have installed. Please get this issue and code reviewed with your developer.
Let us know if we can be of any further help.
There's nothing in the CMS that should interfere with the .htaccess code you posted. Unless you were using permalinks or something like that, but I think even those are case-insensitive.
When working with hosting company support staff what we usually do is create a very simple "test case" that demonstrates the problem and ideally excludes the CMS. What I'd recommend in this case is to create a file in the root of your website called HelloWorld.html (don't even use PHP) with the contents of <h1>Hello World</h1>. Then give them an example urls such as:
And let them know you'd like both URLs to work, but currently, only the second one does.
Let me know what happens!