Lost Admin access

4 posts by 3 authors in: Forums > CMS Builder
Last Post: March 5 (RSS)

Hi, this morning I tried to log into my admin page but my password wasn't recognised and reset did not generate an email. Logging in using my customer account I could see my account had disappeared and I cannot create a new admin account from a lower grade account therefore I am locked out from admin level access. Any ideas?

By KennyH - March 4

One possible way to accomplish this is through your database management program like phpMyAdmin. If you can access the database and it's related tables, you can go to cmsb_accounts >> isAdmin and edit your customer account to a 1 which will give that account admin access. From there, log back in and do what you need to do.

By Dave - March 4

Hi Shannonr,

We also have a script that create a new account for you. If you fill out a second level support request here I can set that up for you:
https://www.interactivetools.com/support/request/

Dave Edis - Senior Developer
interactivetools.com

By shannonr - March 5

Hi everyone thanks for the suggestions. I finally got a password reset email after waiting most of the day so I'm back in ;)