Problem logging in

5 posts by 3 authors in: Forums > CMS Builder
Last Post: May 12, 2014   (RSS)

By reubs - May 7, 2014

Hi,

We built a CMS Builder site for a client 3 years ago, they have been regularly updating it without problems but they have just gone to login and their username and password is saying it is incorrect. I have tried logging in with the same details and have the same problem. We have both tried the 'Forgotten your password' link but aren't receiving the email with the link to reset the password. We have checked the spam folder and no email from Interactive Tools. Could you help please?

By reubs - May 8, 2014

The website in question is http://www.princeleopold.co.uk/

By Damon - May 8, 2014

HI reubs,

Can you send in a Support Request with the site FTP details and I can reset the passwords that way.

https://www.interactivetools.com/support/email_support_form.php?priority=free&message=http://www.interactivetools.com/forum/forum-posts.php?Problem-logging-in-79494

Thanks!

Cheers,
Damon Edis - interactivetools.com

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By ross - May 12, 2014

Hi reubs

Wanted to let you know I sent back your login details via email. If you have any additional questions, feel free to send them in via support@interactivetools.com or post them here to the forum. That will make it easier to help :).

Thanks!

-----------------------------------------------------------
Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com

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