WYSIWYG problems

7 posts by 4 authors in: Forums > CMS Builder
Last Post: June 20, 2012   (RSS)

By vl4899 - May 16, 2012

I have a client running CMS Builder 2.15. The WYSIWYG field editor - has multiple problems:

- When any of the insert boxes (image, media, etc.) is clicked a pop-up panel appears but is all plain grey
- When I attempt to copy ad paste an image, the image does not show up
- Clicking the HTML button generates a blank white popup screen

I this a browser or permissions problem?

Volodymyr

Re: [vl4899] WYSIWYG problems

By Damon - May 16, 2012

Hi Volodymyr,

To fix the WYSIWYG editro issue can you try re-uploading all the folder and files within:
/3rdParty/tiny_mce/

Next, remove the tiny_mce_cache .gz file within the data folder.

If it still isn't working, can you send in a Support Request with your site details so I can take a look:
https://www.interactivetools.com/support/email_support_form.php?priority=free&message=http://www.interactivetools.com/forum/gforum.cgi?post=93337#93337

Thanks!
Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Re: [Damon] WYSIWYG problems

By HDLLC - June 20, 2012

Hi Damon-

I have a similar issue, and tried what you suggested (above) but to no avail. Still getting a blank gray window when I try to add an image to the WYSIWYG Editor content. Any ideas?

Thanks much!

--Jeff

Re: [HDLLC] WYSIWYG problems

By Jason - June 20, 2012

Hi Jeff,

If you could send in a [url http://www.interactivetools.com/support]2nd Level Support[/url] Request, we can take a look.

Thanks
---------------------------------------------------
Jason Sauchuk - Project Manager
interactivetools.com

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Re: [Jason] WYSIWYG problems

By HDLLC - June 20, 2012

Thanks, Jason! Done!

Re: [HDLLC] WYSIWYG problems

By Jason - June 20, 2012

Hi,

I took a look at this issue. The problem here was actually due to an .htaccess rule in the root of your server:

RewriteRule ^(.*).htm$ root.php?$1.htm&%{QUERY_STRING}

This would take any file ending with .htm to a location that wouldn't exist. The WYSIWYG editor uses .htm files in popups for things like inserting images. I've commented out this rule, and it seems to be working correctly now.

Hope this helps.
---------------------------------------------------
Jason Sauchuk - Project Manager
interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/