WYSIWYG problem

Hi,

Can you submit a Support Request here with your CMS Builder login details and site FTP details:
https://www.interactivetools.com/support/email_support_form.php?priority=free

Then I can login and do some tests to determine what is happening and how to fix it.

Also include in your support request a link to this forum post for reference:
http://www.interactivetools.com/forum/gforum.cgi?post=92839#92839

Thanks!

Hi,

My customer is having problems with the WYSIWYG editor too. It works fine from my machine/browser but not theirs. From looking at a few posts it sounds like upgrading to the latest verion is the solution but I can't remember how to do this. I'm even struggling to find out which version they are on now!

In Admin > General Settings it says "Program Version 2.00" but in License Agreement it says "Software License Agreement v3.2 (April 26, 2007)"

Anyway can you please let me know the full process for doing the upgrade inc where I get the new version from?

Thanks, James.

Hi James,

You are using CMS Builder version 2.00.

The WYSIWYG editor problem could be the Firefox 11 issue. In this version of Firefox, there is a bug that causes issues when there is more than one WYSIWYG editor on a editor page.

This issue is specific to Firefox 11 so login and test with another browser to see is this is the issue.

Is so, Firefox 12 is now out:
http://www.mozilla.org/en-US/firefox/new/

and we will have CMS Builder 2.15 (with a fix for the FF issue) out next week. It is currently in beta testing.


If this isn't the issue, here are the instructions for upgrading:
http://www.interactivetools.com/docs/cmsbuilder/upgrade.html

You can get the latest version here:
http://www.interactivetools.com/upgrade/

Let me know if there is anything I can do to help and if you have any other questions.

Thanks!