Lost Password Error

5 posts by 4 authors in: Forums > CMS Builder
Last Post: March 17, 2011   (RSS)

By rentittoday - March 16, 2011

We are getting an odd error with our "Forgot Password" link.

A user alerted us of an issue he had. When he entered his email address it came up with the "Email sent" page, but the error below appeared up on the top of the page in a yellow box:
"Mail Error: mail(): SMTP server response: 550 Requested action not taken: mailbox unavailable or not local"

I tried the link with 2 different email accounts of mine, one being a yahoo account which was the same as the users, both worked fine and I recieved the emails. I am positive that his is a working email because he emailed us from it and he is receiving leads from our system (from a mail.php that is outside of CMS). He is currently an active user in our system as well.

The only thing that I saw that was different from "normal" was an underscore in his email address. Such as "first_last@yahoo.com". I have seen this more often lately but I don't know if this could be the issue or have anything to do with it, but wanted to give you as much info as possible.

Do you know of anything that would cause this to work for some emails but not others? And if so, how do we fix it?

Thanks!
Jason Glass

Re: [rentittoday] Lost Password Error

By gkornbluth - March 17, 2011

Hi,

Not a solution, but some questions that may help pinpoint the problem.

What happens when your client enters one of your "working" addresses? Does he have the same issue?

Does the issue stay the same with a different browser?

What happens when you enter his email address in your browser?

Good luck,

Jerry Kornbluth
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Re: [rentittoday] Lost Password Error

By Jason - March 17, 2011

Hi,

This could be a problem with your SMTP settings on your server. You can test this by create a simple PHP script that attempts to send an email. All you need in the file is this:

<?php
mail('my@email.com', 'My Test Email', 'This is a test email') or die("ERROR! EMAIL COULD NOT SEND");
?>

Just replace "my@email.com" with your email address. Run the script and see if you get an error. If you don't get an error, check your inbox to see if you received the message.

Hope this helps
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Re: [gkornbluth] Lost Password Error

By rentittoday - March 17, 2011

The "client" is an end-user so we have not had him enter any email addresses or try different browsers.

When I enter his email address in my browser I get the same error as he describes. I entered 2 of my different email addresses in and it goes through fine on both.

I have tested his and my email in Safari and Firefox. And still get the error on his.

I do not think it is an overall server email thing because our server is sending out email fine from the front-end of our site. And CMS is sending out emails fine for my email addresses when I tested out the email lookup thing both before and after I tried his email address.
Jason Glass