HELP! Site is down!

7 posts by 4 authors in: Forums > CMS Builder
Last Post: February 8, 2010   (RSS)

By lterenzi - February 3, 2010

All was well just a few days ago now we get this error when trying to view the site:

http://www.thewrapsource.com

Warning: require_once(/mnt/local/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php) [function.require-once]: failed to open stream: No such file or directory in /home/wrapnow/thewrapsource.com/about.php on line 3

Fatal error: require_once() [function.require]: Failed opening required '/mnt/local/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php' (include_path='.:/usr/local/php5/lib/php:/usr/local/lib/php') in /home/wrapnow/thewrapsource.com/about.php on line 3

Any clues on where I should research?

Thanks!
Lenny
Best,
Lenny

Hey Monkey! Design
graphic design • web development • blog
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lenny@heymonkeydesign.com
919•279•3301
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web: www.heymonkeydesign.com
twitter: @heymonkeydesign

Re: [lterenzi] HELP! Site is down!

By Chris - February 3, 2010

Hi Lenny,

That certainly shouldn't happen. Maybe your host changed their directory structure?

Can you login to CMS Builder? If so, go to Admin > Code Generator, pick a random section, then click Show Code. The require_once line will be the 4th line down in the generated code. Try replacing the require_once line in your existing (broken) viewers with the new one generated by CMS Builder.

If that doesn't help, or you can't login to CMS Builder, please fill out a second level support request and we'll see if we can fix the problem: https://www.interactivetools.com/support/email_support_form.php
All the best,
Chris

Re: [lterenzi] HELP! Site is down!

By Dave - February 3, 2010

Lenny,

Let me know if this is still a problem for you. It looks like your host has changes the directory paths.

Try updating the require once line from this:
<?php require_once "/mnt/local/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php"; ?>

To this (try first):
<?php require_once "cmsAdmin/lib/viewer_functions.php"; ?>

Or if this (try second):
<?php require_once "/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php"; ?>

Let me know if that fixes it for you.
Dave Edis - Senior Developer
interactivetools.com

Re: [Dave] HELP! Site is down!

By lterenzi - February 4, 2010

Thanks guys! That did the trick!
Best,
Lenny

Hey Monkey! Design
graphic design • web development • blog
--
lenny@heymonkeydesign.com
919•279•3301
--
web: www.heymonkeydesign.com
twitter: @heymonkeydesign

Re: [lterenzi] HELP! Site is down!

By lterenzi - February 8, 2010

Cancel that! Found and fixed it!
Best,
Lenny

Hey Monkey! Design
graphic design • web development • blog
--
lenny@heymonkeydesign.com
919•279•3301
--
web: www.heymonkeydesign.com
twitter: @heymonkeydesign

Re: [lterenzi] HELP! Site is down!

By Donna - February 8, 2010

Glad to hear you got that sorted out. :D
Donna

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support@interactivetools.com