New install Internal Server Error

markr,

Sorry you're having problems. This seems to be the first post (30 min ago) from you that I can find in the forums. What's your support ticket number that you've been waiting 7 days for a response to? I'll check it out for you.

[Support #KIW-528476]: install problem

1st request was 1-16-09 13:09

Thanks, we fixed that for you. You should have a response in your email.

We typically reply to all support tickets within one business day. Tickets over 24 hours actually appear in red at the top. But there's a glitch with our ticket system , though, that if you reply before then it resets the counter. It looks like that happened a couple times here.

It's a 3rd party system and we're working on a fix for that. It's very annoying for everybody.

If you ever have a delay in future feel free to post here, phone in or email me direct (dave@interactivetools.com) and we'll make sure it's taken care of.

Hope that helps!