The image upload panel error

8 posts by 2 authors in: Forums > CMS Builder
Last Post: March 21, 2015   (RSS)

By esupport - March 19, 2015

Hi 

Our image upload panel got error.

https://nimbus.everhelper.me/client/notes/share/179635/JPXQKeseEKwVDsXQgtw2r0lRN2xuakhb/

Is it java plugin error?

Thanks!

-Jax H.

By Damon - March 20, 2015

HI,

It looks like your CSS and images paths are not correct or those files are missing.

Did you recently move servers or is this a new installation?

Here are some things to check:

  1.  In CMS Builder, go to Admin > General Settings and check that the Directories & URLs look correct.

  2. Next re-upload all the /cmsb/3rdParty/tiny_mce/ files.

  3. Also re-upload all the /cmsb/lib/ files.

After these steps, clear your browser cache or login to CMS Builder with a different browser and see if the issue is resolved.

Let me know the result.

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By esupport - March 20, 2015

Hi,Damon 

After reupload 

  1. Next re-upload all the /cmsb/3rdParty/tiny_mce/ files.

  2. Also re-upload all the /cmsb/lib/ files.

Got the error.

mysql_count() MySQL Error: Table 'ehost5_ctrbs.cmsb__error_log' doesn't exist - in header_functions.php on line 241 by mysql_count()

screenshot:

https://nimbus.everhelper.me/client/notes/share/179988/6zoISduiKEnTSb84ivXK3QeJugD78phT/

Please help.

Thanks!

-Jax H.

By Damon - March 20, 2015

You may have to recreate the Error Log table.

Can you tyr this URL but with our domain name and actual URL to CMS Builder:
http://example.com/cmsAdmin/admin.php?menu=database

If this doesn't work, can you send in a Support Request with a link to this forum post for reference:
https://www.interactivetools.com/support/email_support_form.php?priority=free

Thanks!

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By Damon - March 20, 2015

You may have to recreate the Error Log table.

Can you tyr this URL but with our domain name and actual URL to CMS Builder:
http://example.com/cmsAdmin/admin.php?menu=database

If this doesn't work, can you send in a Support Request with a link to this forum post for reference:
https://www.interactivetools.com/support/email_support_form.php?priority=free

Thanks!

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By esupport - March 21, 2015

Hi,

Got 

"We are temporarily experiencing high website traffic or technical difficulties. Please bookmark this page and come back later."

Screenshot

https://nimbus.everhelper.me/client/notes/share/180342/dOWcH4OlvM0n7SbdDh4QkIzdE9zAU8sK/

I just sent a ticket.  Hope you can help.

Thanks! 

-Jax H.

By Damon - March 21, 2015

Hi,

Thanks for sending in the site details. I have CMS Builder working now.

What I ended up doing was re-uploading all the CMS Builder files. Then I went to the CMS Builder login and the missing database tables were automatically created.

Test it out and let me know if you have any other issues.

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By esupport - March 21, 2015

Hi Damon

Thank you a lot!!

-J

-Jax H.