Error with Record not found!

2 posts by 2 authors in: Forums > CMS Builder
Last Post: February 23, 2016   (RSS)

By degreesnorth - February 22, 2016

Hi

Can anyone suggest why certain records aren't displaying, although they have content and are not hidden.  I get a message: Record not found!

At first I thought it was because of the title name, eg

1p deletion (p13-p21.1)
1p36 deletion
1p36.3 deletion
1q deletion (q43-qter)
1q21.1 microdeletion

however, even if I delete the ( ) or the full stop, I still get the same message.  It's from this list: http://www.geneticalliance.org.au/chromosome_conditions.php#services_1 

Apart from the above, the rest appear ok.  Really weird.  Would love any suggestions.

Thanks in advance.

By Damon - February 23, 2016

Hi,

I looked at the page and see the issue, but I don't have any suggestions just yet. One thing I notice is that all the records links to get a  "Record not found!" error message, all have record numbers under 10.

Can you send in a Support Request with login and FTP details so I can look at the actual records and templates. Here is the link:
https://www.interactivetools.com/support/email_support_form.php?priority=free&message=Error-with-Record-not-found-80431

Cheers,
Damon Edis - interactivetools.com

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