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Our Promise
We don't just want you to use our software, we want you to love it.

That's why you can count on us to be there with everything from free support to a 90-day money back guarantee.

Give us a call, we promise you won't be disappointed.

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Support

Need answers? We're here to help!

Great support is the engine that drives interactivetools.com. In fact, we like to think of ourselves as a support company that sells software.

*Note that we do all support through forum and email for efficiency and tracking purposes (we want you to have a hard copy of any instructions, etc). Telephone support and training are available with Rapid Response Tickets and Priority Consulting.


Free Support
Online documentation
Chances are, the answer you're looking for is right there in the docs.

Support Forums (Post questions here first!)
This is the first place to post your support questions and search for answers. There's thousands of questions and answers available in our online forums. Our support staff are very active in the forums along with many other helpful web developers just like you.

2nd Level Support (By Request Only)
If you've posted in the forum and we've asked you to submit a second level ticket, you can do that here. This is a secure form where you can submit your server details so we can login and find out exactly what's going on.

Paid Support
Rapid Response Tickets ($25/issue - guaranteed response in under 1 hour - during business hours)
When you're in a rush, get immediate assistance and phone support for only $25 a ticket. If you're on a schedule and can't afford to wait, this is the solution for you. Order Rapid Response Tickets.

Priority Consulting (Paid - $75/hour)
You can hire our product experts to do your project for you. Whether you just need a few small changes or you want us to build you a website from start to finish, we can do just about anything you need. It's like having your own web developer and product expert on staff.

Other Services

Request Install
Have us install the software for you.

Download Upgrades
Upgrades are done by donation.

Request Refund
It's fast and easy, just like we said.


   
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Customer Quotes

"It's very refreshing to know that when or if I get to the point of pulling my hair out, that I can send an email and have a prompt response - OR - actually get a live person from support on the phone who is patient, professional & extremely knowledgeable of how the product works."

Karen Day
simplebydesign.com



"Your tools multiply the value of my client websites by 10! Keep up the awesome work and make us some new tools!"

David Morley
morleyinteractive.com



"YOU GUYS ROCK!!! You definitely get what you pay for plus more. Your Products are great and your Customer Service is the icing on the cake! We've used Page Publisher, Article Mgr, News Mgr & Realty Mgr and are STOKED! It has really helped us focus on our core business."

Scott Barnes
RealDealWeb.com




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