Trying to Install CMS - MYSQL Error

4 posts by 2 authors in: Forums > CMS Builder
Last Post: March 23, 2009 (RSS)

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By erinm356 - March 23, 2009

I am attempting to install CMS Builder for the first time (v 1.27). After clicking Finish on the "One Minute Install" page, I am getting a MY SQL error informing me the cms_accounts table doesn't exist. It's true; that table doesn't exist, but I haven't seen anything in the CMS builder documentation about creating tables in the database. Does anyone know if I need to do something to create that table or should the install be creating it?

By the way, we purchased CMS Builder over a year ago, and I've never had the time to do anything with it. So, needless to say, our 90 day installation help window has expired. I sent an email to support@interactivetools.com last week regarding this issue, but haven't received a reply. Thank you in advance for any assistance.

Thanks, Erin

Re: [erinm356] Trying to Install CMS - MYSQL Error

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By ross - March 23, 2009

Hi Erin

Thanks for posting!

CMS Builder should be creating all the necessary tables and things for you so there must be something happening that has prevented it from doing so.

The first thing to do here is make sure you are using the latest version of CMS Builder. We've made quite a few updates in the last year or so since you bought it. You can grab the files from our site here:

http://www.interactivetools.com/upgrade/

The upgrade page will give you the option to put through a donation. At this stage though, you don't have to worry about that. Of course, you are welcome to if you like :).

Once you get the latest version, try setting that one up. It's the exact same process.

Let me know if that gets things going. Thanks!

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Re: [ross] Trying to Install CMS - MYSQL Error

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By erinm356 - March 23, 2009

Hi Ross,

Thanks for the reply. I actually grabbed the newest version last week before I installed, so that's the version I'm having trouble with.

Erin

Re: [erinm356] Trying to Install CMS - MYSQL Error

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By ross - March 23, 2009

Hi Erin

Great! It's always good to be on the latest version. Of course, now I am not exactly sure why those tables aren't being created. Could you send me private message with FTP and MySQL details for your site? I'd like to take a closer look at what's going on.

Thanks!