Missing WYSIWYG fields

8 posts by 3 authors in: Forums > CMS Builder
Last Post: October 29, 2020   (RSS)

By CommonSenseDesign - October 29, 2020

My client's site, which is a couple of years old, is running CMSB v3.11, and they've noticed that the WYSIWYG fields aren't showing up (see attached).

The server is using PHP version 7.0.33.

Any suggestions, please?

By gkornbluth - October 29, 2020

Hi,

I know there have been upgrades to the wysiwyg code as well as all other areas of the core program.

It's fair to assume that the old code might not be compatible with some of the changes in PHP.

Is there a reason why you haven't upgraded your client's site since 2017?

Jerry Kornbluth

The first CMS Builder reference book is now available on-line!

Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php

By CommonSenseDesign - October 29, 2020

The hosting company that my client is using has a habit of being a version or two behind with its PHP version. It's still on 7.0.33, whereas the most up-to-date version of CMSB requires 7.1+.

By gkornbluth - October 29, 2020

I think that you can update to 3.50 with that version of PHP. The note says: - This software version REQUIRES: PHP 5.6+ and MySQL 5.5+
- Future versions will require: PHP 7.1+

You may have to update some plugins, but see if they work as is first, because some have been updated to accommodate newer versions of PHP.

I have V3.50 if you need it, or I'm sure that IT can supply it.

That might get rid of your issues.

You can read the changelogs for all CMS versions at TheCMSBCookbook.com

Jerry Kornbluth

The first CMS Builder reference book is now available on-line!

Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php

By CommonSenseDesign - October 29, 2020

Thanks, Jerry. I've asked my client to contact their host and ask them to look into a PHP upgrade, which has been required for more up-to-date versions of CMSB since last year. They might as well do it now, otherwise we could be looking at this problem again in a year or so.

By CommonSenseDesign - October 29, 2020

No, I'm not seeing anything.

By Dave - October 29, 2020

If you can fill out a second level support request we can take a look for you.

https://www.interactivetools.com/support/request/

Dave Edis - Senior Developer
interactivetools.com