Download Mail - Message separator

By gversion - December 5, 2019 - edited: December 5, 2019

Hello,

I am using the Download Mail plugin for a support ticket system. I noticed that one of my client's replies was not saved in the database (their email signature and all the previous messages from the email chain were saved but not the very latest reply). I think if I use a message separator such as ## Please type your reply above this line ## then this will help fix the issue.

I was wondering if the DownloadMail plugin has anything inbuilt already for identifying new messages (i.e. with a content separator) or if this is something we will have to write ourselves?

Thank you,

Greg

By gversion - December 14, 2019

Hi Robin,

Thank you for your suggestions. I haven't been able to replicate the problem again so I am just going to keep an eye on things...

I will let you know if the issue persists.

Thanks again,

Greg