WYSIWYG not showing
4 posts by 2 authors in: Forums > CMS Builder
Last Post: August 1, 2018 (RSS)
By pault - August 1, 2018
My client has recently ugraded their server PHP version to version 5.6 and in doing so, the WYSIWYG editor appears to have stopped working.
I've been through all other posts in the forum relating to this but nothing has worked.
Can anybody shed any light on this?
Thanks, Paul.
By daniel - August 1, 2018
Hi Paul,
I have a few questions that will help me troubleshoot this issue:
- What version of PHP was the server upgraded from?
- What version of CMSB is your client using?
- Can you relay any errors being shown in the browser developer console? (To see this: navigate to a page with a missing WYSIWYG editor, press F12, click the "Console" tab, and then reload the page)
- After checking the browser console, can you check the Developer Log page (under Admin Menu in CMSB) and relay any error messages that show up there?
Thanks,
Technical Lead
interactivetools.com
By pault - August 1, 2018
Hi Daniel,
Thanks for the response.
PHP was upgraded from v5.4, CMSB 3.13 is installed which was installed after the PHP upgrade.
The following errors are listed in the developer console:
SyntaxError: expected property name, got '{'[Learn More] admin.php:578:4 SyntaxError: expected property name, got '{'[Learn More] admin.php:656:4There are no recent messages in the CMSB developer log.
Hope this helps!
Thanks, Paul.
By daniel - August 1, 2018
Hi Paul,
Those error messages give me a general idea of what could be going on, but unfortunately, they don't point to any definitive solution, and so will require a closer look to properly debug. Could you send an email to support@interactivetools.com with the site's FTP connection details and CMS admin login?
Thanks,
Technical Lead
interactivetools.com