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13 posts by 4 authors in: Forums > CMS Builder
Last Post: March 7

By Dave - March 7

Hi Karls, 

We've resolved the hotmail delivery issue so you should be getting emails now.  Additionally we've added some help tips to the bottom of the email settings page in the CMS for anyone who runs into the issue in future (for the next release).

Unable to deliver to Microsoft email services (Hotmail, Live, MSN and Outlook): If emails are not being delivered to Microsoft email services you can use the following links to check if Microsoft has blocked your IP address:

  • Outlook.com > Smart Network Data Service > View IP Status: Check if IP is blocked
  • Outlook.com > Smart Network Data Service > JMRP: Get notified when users flag your emails as spam
  • Microsoft Support > Sender Information for Outlook.com Delivery: Request mail server IP be unblocked
  • Outlook.com Postmaster: Additional information on sending and receiving emails

Thanks for letting us know about this!

Dave Edis - Senior Developer
interactivetools.com

Hi Dave,

Thank you for all the information and your support on this!

Best regards,
Karls