Error with Install

6 posts by 4 authors in: Forums > CMS Builder
Last Post: November 24, 2016   (RSS)

By Kittybiccy - November 22, 2016

Hi guys,

Trying to run an install and getting this error message:

  Unexpected output was sent by a program library or plugin.
Output was "
" (2 chars)
Developers: Check plugins and library files for accidentally added whitespace or other characters.

Any ideas how I can fix this? Thanks!

Hannah

By Damon - November 22, 2016

Hi Hannah,

Dave wrote about this issue and the solution here:
http://www.interactivetools.com/forum/forum-posts.php?postNum=2239457#post2239457

What it means is that a plugin was updated and it's got some extra whitespace at the beginning or end.  Does this error happen consistently?  If so, try turning on various plugins and reloading.  Then check the plugins (or all plugins for whitespace after the close ?> tag.

Try those steps and let us know if that resolves the error.

Thanks!

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By Kittybiccy - November 23, 2016

Hi Damon,

Thanks for this - I'm really not sure what that all means though?! Which kind of plugins could it be and how would I find the code for these to check?

Hannah

By Damon - November 23, 2016

Hi Hannah,

Try reuploading all the CMS Builder files to see if that helps. 

If that doesn't help, send in a Support Request here (don't post details in forum):
https://www.interactivetools.com/support/email_support_form.php?priority=free&order=NA&message=forum-posts.php?Error-with-Install-80771

In the Summary of Problem include the CMS Builder Product ID to use and MySQL details (hostname, database, username, password).

Thanks!

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By Dave - November 24, 2016

Also, check you're not uploading in "Ascii" mode.  You want to upload in "binary" mode.  Which FTP program are you using?  Some FTP programs change the line end characters and cause everything to get double spaced.  And then the program doesn't work as intended because all the spaces got added.

Dave Edis - Senior Developer

interactivetools.com