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I'm using my own frontend forms to allow users to generate support requests. (New records in a support table)
Registered support users can then modify the record to update the status and notes fields.
However I like to prevent support users from modifying the original data submitted. Ideally I'd like to set certain fields to read only or output them as text in the same way as createdDate etc.
I can't use the "disable modify" option as support users would not be able to modify the record status or notes.
Is this possible?
On the front end, when you need the field to be ready only, add 'disabled' to the HTML tag. It'll lock the specific field and prevent changes while still displaying the info.
Hi Claire, sorry I should have been clearer, support users would be accessing the record through the CMS builder admin tool.
Okay, have you tried setting the editing access level in the Advanced Options for each field? That should give you some control over who can edit the fields after the record is created.
Okay, thanks for the reply Ryan. Sorry I couldn't give you a complete solution.
I'll remember this in case a similar issue comes up again.