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8 posts by 3 authors in: Forums > CMS Builder
Last Post: February 3, 2014

Hello IT Crew,

I've received this error for the first time ever:
IO error: 'Error #2038

I disabled the flash upload and this error was not thrown. When I re-enabled the flash upload the error was thrown again.

I found an older thread on this topic, and I've already checked file upload info on the hosting platform. This is a newer web host to us, but we've already installed a few CMSB sites on their system without this error message presenting itself. I'm running CMSB v2.53.

Please advise, and let me know if more information is needed.

Thank you very much,

Steve

Hi Steve,

Can you submit a support ticket so we can take a closer look?
https://www.interactivetools.com/support/email_support_form.php?priority=free&message=http://www.interactivetools.com/forum/forum-posts.php?IO-error-Error-2038---Attempting-Upload-79260

Include the operating system, browser and version as well so we can recreate the issue.
Thanks!

---------------------------------------------------
Cheers,
Damon Edis
interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Hi Damon,

I've submitted the ticket with additional information as requested, thank you.

When you mentioned browser I then tried the flash upload for this instance in other browsers and had varied results.

OS Windows 7 64bit
FF26 - Yes error
IE11 - No error
Chrome 32.0.1700.102 m - No error
Safari 5.1.7 - Yes error

Thank you,
Steve

Hi Steve,

Changing the Upload Directory in the Admin > Settings appears to have solved the issue.

If not or if there are any other issues, please let me know.

Thanks!

---------------------------------------------------
Cheers,
Damon Edis
interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Hi Damon,

I tried the upload process again and still received the error.

I've responded to your support email, and I appreciate you checking that out so quickly.

Thanks again,
Steve

Hi Damon,

I've determined the error presents itself when accessing the CMS Admin from the secure socket with shared ssl. The error is not thrown when accessing the CMS Admin from standard http.

Thanks,
Steve

I just wanted to post the end result here.

It turned out to be an ssl cert issue on the preview domain. Although I had allowed a temp exception in the FF browser, FF won't allow for certain things as they are deemed a security risk - hence the upload failing. Not a CMSB issue.

Damon and Greg, thank you for looking into this and identifying the issue. Much appreciated.

Best,
Steve