Upload directory '/cmsAdmin/uploads/custom/' doesn't exist

5 posts by 3 authors in: Forums > CMS Builder
Last Post: November 11, 2013   (RSS)

By degreesnorth - November 6, 2013

Hi

I've almost completed my site, uploading images, etc, and today I get a message that "Upload directory '/cmsAdmin/uploads/custom/' doesn't exist".

I have checked the General Settings

Upload Directory    /cmsAdmin/uploads/
Upload Folder URL  /cmsAdmin/uploads/

And I check the ftp server and the cmsAdmin/uploads directory is definitely there.

I am at a loss of what to do... and I really don't want to have to start uploading images all over again!

Any ideas?

Thanks

Carole

By Damon - November 7, 2013

Hi Carole,

You indicated that you definitely have the cmsAdmin/uploads/ folder on the server, but is there a /cmsAdmin/uploads/custom/ on the server?

Did you add a new upload field or change an existing upload field to use a custom upload folder?

Let me know.

Cheers,
Damon Edis - interactivetools.com

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By Damon - November 8, 2013

Hi,

Can you send in a Support Request so we can take a closer look and find out exactly what is happening:
https://www.interactivetools.com/support/email_support_form.php?priority=free

In the comments of the support request, add a link to this post:
http://www.interactivetools.com/forum/forum-posts.php?Upload-directory-cmsAdmin-uploads-custom-doesn-t-exist-79118

Thanks!

Cheers,
Damon Edis - interactivetools.com

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By ross - November 11, 2013

Hi Carole


Just got your support request and think I have the solution so I wanted to update this thread for anyone else following along. Basically, I feel like the issue is going to be that the Upload Directory field needed to be a full server path instead of a relative one. I tested the theory on your server and it seemed to work for me.

Anyone else having an issue with "upload directory doesn't exist", make sure you ahve a full server path in the Upload Directory  field :).

Thanks!

-----------------------------------------------------------
Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com

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