3 posts by 3 authors in: Forums > Off Topic / Other
Last Post: July 9, 2002   (RSS)

By elan - June 8, 2002

http://www.abbinet.co.uk/

These people have up for sale all of your products -- with jacked up prices! I see no where about how this is yours.

Have you given them permission to do this?

Elan

Re: [elan] Is this legal?

By Dave - June 9, 2002

A lot of web developers resell our products to their own clients. Often they'll charge a little more and include value added services in the "package" such as template design, website integration, onsite training, etc.

We actually encourage this because we don't focus on selling our products to end-users at all. End users (website owners) need all sorts of other services (design, training, ecommerce advice) that we don't provide. So by working with web developers and having them resell our products to their clients we can do what we do best (making software) and let the web designers do what they do best (everything else that's required to bring a website together).

Now, in all honesty, we do recommend that people be straightforward about the origins of the software, and what the customer is paying for. Only because it leads to less chance for future misunderstandings.

We actually have a great page here that talks about tips for web developers on billing their clients for our software:

http://www.interactivetools.com/order/charge_clients.html

That said, I'm not familiar with the site you mentioned, or what other services (if any) they might be including in their price. They're pretty much free to charge whatever they want though.

PS: Thanks for looking out for us! : )
Dave Edis - Senior Developer
interactivetools.com

Re: [elan] Is this legal?

By k2si - July 9, 2002 - edited: July 9, 2002

We are a basic reseller and partner to I/T.

Although our company strives to provide systems and networking engineering solutions to individuals and small businesses, we sometimes find ourselves in situations involving customers who would like to have the dynamic content management capabilities, as well as the abilities to perform the updates themselves. Many of the solutions provided by I/T allows us to provide that service (and committment) to our customers.

For our customer prospectives, we charge nothing over what I/T offers to their customers, with the exception of a one-time setup charge, with a recurring monthly charge. Both of which, we have found to be cost-effective for our customers. So far, we have 2 customers: one is using Article Manager, the other is using Realty Manager. Both have been pleased with the services provided.

We feel that our services in the setup and recurring monthly charges, along with customized design work of the templates -- are what customers want and have come to expect from us. Therefore, we view ourselves as a "valued-added reseller" (VAR), in which our servicing our customers' needs come first.

Hope this helps! Should you have any further questions that I may be able to assist you with, please send email to "rsradvan@k2si.com".
Bob Radvanovsky
kempyuter kensulting services, inc.
rsradvan@k2si.com