4 posts by 3 authors in: Forums > Off Topic / Other
Last Post: September 3, 2014   (RSS)

By apcohen - August 30, 2014

Please help. I recently took over managing a website and the left menu bar was all incorrect. It should appear like this (http://www.innovativemobility.org/research/research_overview.shtml)

But when you click one of the options it goes away and gives me the following "Error processing SSI File" See (http://www.innovativemobility.org/Shared-use_Mobility/index.shtml)

The same error has also occurred on another page. (http://www.innovativemobility.org/news/index.shtml)

Please advise and help me restore the menu bar. Thank you.

By Damon - September 3, 2014

A couple of things to check:

  1. Check that the file that is suppose to be included actually exists.
  2. Check that the URL to the file is correct

If those aren't the issue, contact your host and ask them why sever side includes aren't working. Include a link to the page the included file that is suppose to appear so they can hopefully reply with the solution.

Hope that helps!

Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.

The template file seems to be missing. How do I recreate? 

By Dave - September 3, 2014

Hi apcohen, 

Perhaps ask your host if they have backups?  Or if it's a file from one of our programs you could ask us to send you the original file? 

Dave Edis - Senior Developer