As part of a larger company decision to refocus on our core business of quality web software, interactivetools.com will be transferring your hosting account and our other hosting clients to NinerNet Communications, a company whose sole focus is web hosting. With over 12 years in the hosting business, NinerNet pride themselves on stable hosting and helpful, top-notch support. We encourage you to read more about them at:

http://www.niner.net/about.html

This email explains what will be happening to your hosting account. Your satisfaction is paramount to us and to NinerNet, and we've worked together on a process to transfer your site as quickly as possible while minimising disruptions.

We expect no actual downtime, only a brief period during where we recommend you suspend all site updates. There will also be no change in the way your email is hosted, so we expect no downtime or interruption there either. NinerNet is committed to maintaining and improving their hosting services, and the terms and features of your hosting plan will remain unchanged.

If you're not taking full advantage of the features that are included in your hosting plan, you should contact NinerNet to discuss other hosting options.

ABOUT THE TRANSFER
NinerNet has created an account for you in their hosting system. To help us with a quick and clean transfer, we ask you to change your nameservers with your domain registrar to the following within the next 48 hours (you'll continue to be hosted on our servers until the transfer date):

ns1.niner.net
ns2.niner.net

NEED HELP?
If you need assistance getting your nameservers changed (or anything else!), please email itools.transfer@niner.net or call 1-604-715-7263.

The actual transfer of your website will take place as follows. We've chosen this time as likely to be outside of business hours for most people in most time zones:

Saturday, October 11th
Between 19:00 and 22:00 UTC -- 12:00 and 15:00 Pacific time

IMPORTANT: We ask that during this window you do not update your website, either by FTP or using any website management software. You'll receive an email when the transfer has been completed, and you may then resume regular updates and maintenance of your site.

NinerNet is offering direct and immediate access to the transfer team: you can email them at itools.transfer@niner.net or call 1-604-715-7263.

If you have any questions or concerns, please feel free to contact us or NinerNet.

Yours sincerely,

Theo Wiersma
theo@interactivetools.com
interactivetools.com Hosting Chief