Dave
Staff
/ Moderator
Nov 20, 2008, 10:36 AM
Post #2 of 3
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Re: [dimeco] Billing Contact/form
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Hi Amber,
We're running a little slower than usual lately as we've had 1-2 staff away daily with the flu. Luckily I've only had one day off and (fingers crossed) won't come down with anything worse.
For the billing issue, my first two guesses would be maybe an old monthly subscription that wasn't fully canceled or a Bank of America (or similar) card that charges extra fees for non US merchants and puts our name on the charge (this has happened a few times).
Whatever it turns out to be, just send an email to orders@interactivetools.com and we can refund it or assist you in putting a chargeback through if it wasn't us.
Anything to orders, sales, support, or consulting@ ... goes into our ticketing system and should get a reply within 1 business day. The forms on the support page actually mostly just send an email to these addresses.
And if you ever have trouble getting through (haven't heard from us in 2 business days) feel free to call or even email me directly at dave@interactivetools.clom.
We've had an issue where a few people have trouble getting email from our ticket system. It works from our personal emails (powered by gmail) but not our ticket system. If that's the case with you and you want to help us track that down the cause I'd be happy to do that... It's only with a few hosts, I'm not sure if it's us or them.
But let's take care of the incorrect charge first. Email orders@interactivetools.com with the details and we can starting looking into that.
Hope that helps, let me know if you need anything else.
Dave Edis - Senior Developer
interactivetools.com
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