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cmsAdmin login not accepting username/password

 
 


Dan Maitland
User

Nov 22, 2011, 8:40 AM

Post #1 of 5 (792 views)
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cmsAdmin login not accepting username/password Can't Post
We have tried all of our known combinations of username and password to access our cmsAdmin for http://www.sabrfc.com.

No one has gone in and made any changes.

What is weird is that when we type in what we know is a proper username/password combination, no "error" sign saying "invalid username or password" pops up. When we knowingly type an incorrect combination we DO see that message.

It is either a strange bug or I'm worried we may have been hacked. Has anyone ever experienced this? How do I fix it?
Thanks,
Jeff


Damon
Staff / Moderator


Nov 22, 2011, 9:33 AM

Post #2 of 5 (786 views)
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Re: [Dan Maitland] cmsAdmin login not accepting username/password [In reply to] Can't Post
Hi Jeff,

This isn't an issue that I have encountered before. Can you submit a 2nd Level Support Request so we can look into this further and find out what is happening:
https://www.interactivetools.com/support/email_support_form.php

Please reference this forum post in your support ticket.

Thanks!

--------------------------------------------------- 
Cheers
Damon Edis
interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/


Toledoh
Enthusiast

Nov 22, 2011, 12:20 PM

Post #3 of 5 (780 views)
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Re: [Dan Maitland] cmsAdmin login not accepting username/password [In reply to] Can't Post
I had this on a client site a while ago, and then it just started working again after a couple of days...
Cheers,

Tim Forrest
Toledoh Enterprises
www.toledoh.com.au


Dan Maitland
User

Nov 22, 2011, 12:38 PM

Post #4 of 5 (778 views)
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Re: [Toledoh] cmsAdmin login not accepting username/password [In reply to] Can't Post
Thanks Tim. I've actually just re-checked now and once again have gained access. Oh well...I've written back to support@ Damon as I would still like estimate on CMS Builder upgrage for this URL. Thanks again,


Damon
Staff / Moderator


Nov 22, 2011, 12:40 PM

Post #5 of 5 (776 views)
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Re: [Dan Maitland] cmsAdmin login not accepting username/password [In reply to] Can't Post
Hi Dan,

I had changed file permissions to be writable on the data folder, sub folders and files but I think that was unrelated.

I will get back to you shortly with upgrade details.

Thanks!

--------------------------------------------------- 
Cheers
Damon Edis
interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/