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Trying to Install CMS - MYSQL Error

 
 


erinm356
User

Mar 23, 2009, 12:56 PM

Post #1 of 4 (1116 views)
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Trying to Install CMS - MYSQL Error Can't Post
I am attempting to install CMS Builder for the first time (v 1.27). After clicking Finish on the "One Minute Install" page, I am getting a MY SQL error informing me the cms_accounts table doesn't exist. It's true; that table doesn't exist, but I haven't seen anything in the CMS builder documentation about creating tables in the database. Does anyone know if I need to do something to create that table or should the install be creating it?

By the way, we purchased CMS Builder over a year ago, and I've never had the time to do anything with it. So, needless to say, our 90 day installation help window has expired. I sent an email to support@interactivetools.com last week regarding this issue, but haven't received a reply. Thank you in advance for any assistance.

Thanks, Erin


ross
Staff / Moderator


Mar 23, 2009, 1:31 PM

Post #2 of 4 (1108 views)
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Re: [erinm356] Trying to Install CMS - MYSQL Error [In reply to] Can't Post
Hi Erin

Thanks for posting!

CMS Builder should be creating all the necessary tables and things for you so there must be something happening that has prevented it from doing so.

The first thing to do here is make sure you are using the latest version of CMS Builder. We've made quite a few updates in the last year or so since you bought it. You can grab the files from our site here:

http://www.interactivetools.com/upgrade/

The upgrade page will give you the option to put through a donation. At this stage though, you don't have to worry about that. Of course, you are welcome to if you like :).

Once you get the latest version, try setting that one up. It's the exact same process.

Let me know if that gets things going. Thanks!
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/



erinm356
User

Mar 23, 2009, 1:41 PM

Post #3 of 4 (1106 views)
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Re: [ross] Trying to Install CMS - MYSQL Error [In reply to] Can't Post
Hi Ross,

Thanks for the reply. I actually grabbed the newest version last week before I installed, so that's the version I'm having trouble with.

Erin


ross
Staff / Moderator


Mar 23, 2009, 1:45 PM

Post #4 of 4 (1104 views)
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Re: [erinm356] Trying to Install CMS - MYSQL Error [In reply to] Can't Post
Hi Erin

Great! It's always good to be on the latest version. Of course, now I am not exactly sure why those tables aren't being created. Could you send me private message with FTP and MySQL details for your site? I'd like to take a closer look at what's going on.

Thanks!
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/