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Error when creating a new editor

 
 


gkornbluth
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Dec 6, 2011, 7:35 PM

Post #1 of 6 (641 views)
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Error when creating a new editor Can't Post
Hi All,

I'm pretty sure that this was covered somewhere a while back, but I can’t find the post.

I just set up a new site on my client’s IPowerWeb account with Version 2.13 and when I try to create a new section editor I get a window that says nothing but 0 (zero) and an OK button.

If I click on the OK button the create a new editor dialog remains on the screen. If I cancel that, and refresh the browser, I can see the new editor that was created.

Any suggestions?

Thanks,

Jerry Kornbluth
The first CMS Builder reference book is now available on-line!
http://www.thecmsbcookbook.com


Dave
Staff / Moderator


Dec 6, 2011, 9:27 PM

Post #2 of 6 (640 views)
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Re: [gkornbluth] Error when creating a new editor [In reply to] Can't Post
Hi Jerry,

It's a mis-configured web host. Try installing the test script from this thread and emailing their support:
http://www.interactivetools.com/forum/gforum.cgi?post=90525#90525

Let me know what they say, I might give them a call myself if you don't have any luck as we're getting multiple complaints about this issue. We probably just need to get it in front of the right person so it can be fixed.

Dave Edis - Senior Developer
interactivetools.com
 


gkornbluth
Veteran

Dec 7, 2011, 2:01 PM

Post #3 of 6 (624 views)
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Re: [Dave] Error when creating a new editor [In reply to] Can't Post
Hi Dave,

Thanks for responding and for the offer to intervene. I don't know why I didn't find the thread myself.

I gave them the test script and they sent back a PHP info report.

http://www.peteralanportraits.com/php_info.php

I sent them an augmented version of your bug test script.

http://www.peteralanportraits.com/php_exit_bug.php

FYI: IPower was not my choice, it was given to me along with a half finished site.

We'll see where this goes

Again, thanks.

Jerry Kornbluth
The first CMS Builder reference book is now available on-line!
http://www.thecmsbcookbook.com


Dave
Staff / Moderator


Dec 7, 2011, 3:32 PM

Post #4 of 6 (618 views)
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Re: [gkornbluth] Error when creating a new editor [In reply to] Can't Post
Hi Jerry,

Thanks! I've sent in a direct request myself and we're looking at possible work-arounds. It certainly makes it more challenging when they're not following HTTP standards.

Let us know if you make any progress.

Dave Edis - Senior Developer
interactivetools.com
 


Dave
Staff / Moderator


Dec 15, 2011, 3:01 PM

Post #5 of 6 (596 views)
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Re: [gkornbluth] Error when creating a new editor [In reply to] Can't Post
Jerry,

We've added a work-around for this in the latest beta:
http://www.interactivetools.com/forum/gforum.cgi?post=91340

Dave Edis - Senior Developer
interactivetools.com
 


gkornbluth
Veteran

Dec 15, 2011, 3:28 PM

Post #6 of 6 (594 views)
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Re: [Dave] Error when creating a new editor [In reply to] Can't Post
Very cool, Dave.

Dealing with you folks is infinitely easier than dealing with Tech Support gate keepers in the Philippines.

Thank you,

Jerry
The first CMS Builder reference book is now available on-line!
http://www.thecmsbcookbook.com