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Images Not Showing in Some Articles in Edit

 
 


Neilw
Novice

May 9, 2007, 4:58 PM

Post #1 of 15 (2824 views)
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Images Not Showing in Some Articles in Edit Can't Post
I just did the upgrade from 1.4 to 2.13. Most of it went fine. However, in some of the articles the images do not show up at the bottom of the edit article window. Others are just fine.

The published articles have the images in them just fine, but I cannot see or edit the images when editing the articles.

I've redone the install and upgrade from scratch twice and get the same results.

Any ideas? Don't want to go live until I can fix this. Didn't and still don't have the problem in 1.41. The images show up just fine in the Uploaded Images section of the edit window for the same articles that they don't show in V2.


Neilw
Novice

May 9, 2007, 5:03 PM

Post #2 of 15 (2821 views)
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Re: [Neilw] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
I also just noticed that the Add or Upload Files link does not show in those articles where the images don't show, so cannot even tell if I could upload more images. The link shows fine in other articles where the images show.


Donna
Staff / Moderator


May 10, 2007, 5:49 PM

Post #3 of 15 (2806 views)
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Re: [Neilw] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi Neil,

Thanks for your post. :) That's something we haven't come across before, so I think we'll need to take a closer look to track down what's going on. You'll probably want to fill in a support request on our website here:

https://www.interactivetools.com/support/email_support.cgi

Once we receive that, we'd be happy to take a closer look for you. :)

Donna

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harald
User

May 11, 2007, 4:55 AM

Post #4 of 15 (2796 views)
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Re: [Neilw] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi

I had the same problem, but I discovered it has to do with encoding of foreign characters in the caption-field for the images. Apparently the upgrade-script for AM1.41-AM2 doesn't go through the image-captions.

When AM then tries to display the list of images for an article it can't because it doesn't understand the encoding (or something like that). The images should appear however in an article where there are no foreign characters in the captions (they did for me anyway).

I fixed it by doing search&replace in the data-file for the articles (data/db_article.dat); searching for the old/incorrect encoding and replacing with the new/correct one.

For example:
The Norwegian letter "ø" was encoded "%F8" in AM 1.41-captions but it has to be "%C3%B8" to be Unicode/AM2-compatible. See for example http://en.wikipedia.org/wiki/List_of_XML_and_HTML_character_entity_references for a list of character entities.


Hope this helps

Harald


Neilw
Novice

May 11, 2007, 9:23 AM

Post #5 of 15 (2791 views)
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Re: [hsteensland] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Thanks for this info. I have been out of town and not able to look at this, but I'm sure you are correct. I noted that all of the articles ended up with replacement of special characters, and most of the captions have sepcial charachters as well.

I did covert to a MySQL database in an attempt to resolve the issue (it didn't), but can go in and edit out any special characters in the captions. Hopefully that will do the job.

It is curious that my intial guess is that many of the images we use have special characters in the captions, but only on about 4 out of about 20 articles does it leave out the images in the edit articles mode. I will have to check further to see what is tripping it up. Perhaps it may be because of caption for teh first photo stops the rest from displaying?????

When I get time later today or this weekend, I'll see if I can spot anything that would explain why some of the articles don't seem to have a problem with the image list while a handful do.


Neilw
Novice

May 11, 2007, 1:10 PM

Post #6 of 15 (2785 views)
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Re: [Neilw] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Resolution: As was suggested above, the problem lies in the captions. Simething as simple as an apostrophe or a registered or trademark sysbol will cause the images to not show up in editing.

By going into the database file itself and removing the offending characters, they now show up. Look slike a fix should be done for the converter script to fix this bug.

Thanks for the help on this!


ChetW
Staff


May 12, 2007, 10:51 AM

Post #7 of 15 (2770 views)
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Re: [Neilw] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi Neilw,

Thanks for the follow-up!

I'm glad to hear that you have been able to track down the source of this problem, we have taken note of this so perhaps it will be something that's looked into with a future update to Article Manager. In the meantime if you have any other questions please feel free to ask. :)
Cheers,
Chet Woodside - Product Specialist
support@interactivetools.com

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B.C.
New User

Jul 2, 2009, 3:34 PM

Post #8 of 15 (2209 views)
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Re: [ChetW] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Has their been an automated fix for this problem yet?

I'm running an upgraded Artman 2 with a mysl db but have not been able to solve the problem.

Perhaps someone can restate the steps involved for manually fixing as well.

Thanks.


Donna
Staff / Moderator


Jul 3, 2009, 4:10 PM

Post #9 of 15 (2201 views)
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Re: [B.C.] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi there,

Have you run the unicode conversion script?

Donna

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B.C.
New User

Jul 5, 2009, 6:49 AM

Post #10 of 15 (2196 views)
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Re: [Donna] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Yes, I've run the conversion script but the issue---as mentioned in the above thread--- seems to be with characters in captions such as apostrophes.


Donna
Staff / Moderator


Jul 7, 2009, 3:37 PM

Post #11 of 15 (2161 views)
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Re: [B.C.] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi there,

Ah, I see! Sorry, I missed that part.

Currently, there's no automated fix for that. The easiest way is to go in and simply update the captions by hand to the correct characters.

If you have experience with databases, you can try to update those via the database directly, but that's a bit beyond what we can support -- and if you plan to do that, make absolutely certain you have a backup first. :)

Donna

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B.C.
New User

Jul 7, 2009, 4:14 PM

Post #12 of 15 (2158 views)
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Re: [Donna] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Thanks Donna,

My trouble is that there doesn't appear to be a way to access the caption text in order to edit them. Where are captions stored? I'll take a look at the database as well.

-BC


Donna
Staff / Moderator


Jul 10, 2009, 11:05 AM

Post #13 of 15 (2091 views)
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Re: [B.C.] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi there,

To access the captions, you would go into the article it was uploaded to, then click "Modify" on the image you're looking to update. The caption field will appear here and you can change that to whatever you need. :)

Donna

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B.C.
New User

Jul 10, 2009, 1:23 PM

Post #14 of 15 (2088 views)
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Re: [Donna] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
The primary problem I have with the apparently corrupt captions is that I can see the images/photos in the articles but when I pull up these specific articles in the editor, the image/modify options are missing.


ross
Staff / Moderator


Jul 13, 2009, 10:23 AM

Post #15 of 15 (2032 views)
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Re: [B.C.] Images Not Showing in Some Articles in Edit [In reply to] Can't Post
Hi there.

I think the problem is going to be related to captions that have single quotes in them. Would you mind sending me a support request so I can take a closer look?

https://www.interactivetools.com/support/email_support.cgi

Thanks!
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

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