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opbook
New User
Jul 18, 2008, 9:45 PM
Post #1 of 8
(1321 views)
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Error message when trying to move to and from next>> and <<prev links at bottom of page
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On any (all) of my template pages when I click the next>> link at the bottom of the page I get the following error message:
Error: Can't connect to 'mywebsite.com.' (216.118.102.181) on port 80 : Address family not supported by protocol family at /mywebsite.com/cgi-bin/artman2/modules//IT/SSIResolver.pm line 362.
I have'nt a clue what this means or what to do about it.
Any help?
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Jake
Staff
/ Moderator
Jul 21, 2008, 10:21 PM
Post #2 of 8
(1248 views)
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Re: [opbook] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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Hi opbook,
It's probably best if you send us a second-level support request on this so that we can take a look at your copy of the software directly:
http://www.interactivetools.com/support/
I look forward to hearing from you. 
-----------------------------------------------------------
Cheers,
Jake Swanson - Product Specialist
support@interactivetools.com
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
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opbook
New User
Jul 30, 2008, 3:48 AM
Post #3 of 8
(1206 views)
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Re: [Jake] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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I sent you my info about a week ago, but have not heard from you. Did you not receive it?
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Donna
Staff
/ Moderator
Jul 30, 2008, 11:32 AM
Post #4 of 8
(1195 views)
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Re: [opbook] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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Hi Opbook,
Can you let me know what email address you sent that from?
Donna
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opbook
New User
Jul 30, 2008, 12:27 PM
Post #5 of 8
(1192 views)
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Re: [Donna] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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It must have been either:
opbook@hotmail.com
or publisher@thisweekintexas.com
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Jake
Staff
/ Moderator
Jul 31, 2008, 12:17 PM
Post #6 of 8
(1182 views)
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Re: [opbook] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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Hi opbook,
I took a look in our system but I wasn't able to track down your request - it likely got caught by our spam filter. I'd suggest trying again using the publisher@thisweekintexas.com email address, as it looks like we've successfully received emails from there in the past.
I look forward to hearing from you.
-----------------------------------------------------------
Cheers,
Jake Swanson - Product Specialist
support@interactivetools.com
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
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opbook
New User
Aug 6, 2008, 2:14 PM
Post #7 of 8
(1017 views)
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Re: [Jake] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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Ok publisher@thisweekintexas.com must not be working either I've tried twice and the system says the message was sent, but I have not heard back on any results.
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Jake
Staff
/ Moderator
Aug 7, 2008, 12:52 PM
Post #8 of 8
(877 views)
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Re: [opbook] Error message when trying to move to and from next>> and <<prev links at bottom of page
[In reply to]
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Can't Post
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Hi opbook,
You're right, we didn't receive your email on our end. If you're comfortable with this, you can send me a private message on the forum with your login information for Article Manager as well as FTP details for your server and I can take a look. You can also try emailing me at jake@interactivetools.com.
-----------------------------------------------------------
Cheers,
Jake Swanson - Product Specialist
support@interactivetools.com
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
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