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PNW
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Oct 23, 2006, 12:58 PM
Post #1 of 14
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AM 2 Login errors
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Does anyone have an idea why a message that cookies are disable keeps coming up at login and not allowing logins?
Using MSIE 7 & 6 on two seperate machines and Foxfire on a Mac, all with Allow all cookies set... this is happening?
thoughts?
Thanks !
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lccweb
User
Oct 23, 2006, 3:06 PM
Post #2 of 14
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hi,
can you elaborate on the details of your server side? windows/iis, linux/apache? is it a box that you control and configure?
we had a problems where a new web site instance didn't generate session cookies and we kept thinking it was a problem caused by the browser. it was actually the server instance that was misconfigured.
my background is windows server and iis5/6, so if your setup is linux, sorry, i'd be more hindrance than help.
(This post was edited by lccweb on Oct 23, 2006, 4:11 PM)
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PNW
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Oct 23, 2006, 3:30 PM
Post #3 of 14
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Re: [lccweb] AM 2 Login errors
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Can't Post
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When I log into AM 2 for the first time, it will not let me in. It shows a Cookies not enabled error.
This is true with my MAC & FireFox, two other PC's at home with MSIE 6 & 7 respectfully and a browser on the Winodws 2000 Server when I RDP to it. In the case of the latter, there is obviously no Firewall, Virus off on all, No POP Up Blockers, Date & Time on all on Time Servers and exactly the same.
Cookies work on other resources from other WEb Email sites etc just fine.
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Damon
Staff
/ Moderator
Oct 23, 2006, 3:56 PM
Post #4 of 14
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Hi,
Can you try logging into an Article Manager online demo here:
http://demo2.interactivetools.com/setup.cgi?demo=artman_demo
Then we can find out if it is something specific to your Article Manager installation or something else.
Let us know if you are able to log in.
Cheers
Damon Edis
interactivetools.com
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lccweb
User
Oct 23, 2006, 4:09 PM
Post #5 of 14
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since you're on win2k server, my assumption is that you're running iis5. if you're running apache, etc. ignore the rest of this reply.
rdp into the server, open the internet information services manager and get the properties on your am2 site.
under the 'home directory' tab. in the bottom third of the dialog box there is the application settings. there should be an application name, it can be the default application or a custom one you create when you enable script execution. if scripts execution isn't allowed i don't think iis generates session cookies and your browsers and am2 will have nothing to work with.
once scripts execution is set, click the 'configuration' button. the next dialog box shows the 'app mappings'. click the 'app options' tab and see if the 'enable session state' is checked. if not, check the box and a default timeout value is offered, usually 20 minutes. apply the changes, click okay. apply changes to the previous dialog, click okay. close or minimize the iis services manager.
now try to login to am2. if this cures it then the master settings for iis are probably set to the most conservative ones - static website, no .asp pages and no server-side processing. and these propagate to each new site instance.
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PNW
User
Oct 23, 2006, 4:18 PM
Post #6 of 14
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Actually you gave me a trail to look at. Using foundstone.com's cookiedigger utility I found the server is in fact not delivering cookies from this new install.
This same server worked fine with AM v1
Ideas?
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PNW
User
Oct 23, 2006, 4:22 PM
Post #7 of 14
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Re: [lccweb] AM 2 Login errors
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Thanks....
Just checked all this and things were as you suggested. All I did here is change the Home Directory path to Artman2 from Artman1 folders, all other settings for that instance were already working with Artman1 before I installed Artman2. Still no cookies going out though...
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Dave
Staff
/ Moderator
Oct 23, 2006, 5:31 PM
Post #8 of 14
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Does it make a difference if you try logging in with "Remember me on this computer" checked or unchecked?
Unchecked sets a session cookie, checked sets a cookie with a 30 day expiry.
Dave Edis - Senior Developer
interactivetools.com
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lccweb
User
Oct 23, 2006, 6:21 PM
Post #9 of 14
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hi,
when you switched the home directory from your am1 to am2 folder did you also do an 'iisreset' command?
i've never quite gotten a clear idea of when 'iisreset' needs to be used but if nothing else it will write out the current iis config(s) to the metabase, and clean up the processes list.
it's usually the last thing we try before deciding if the windows server needs rebooting, which clears up a lot of other weird things i won't even go into.
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PNW
User
Oct 23, 2006, 6:29 PM
Post #10 of 14
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No, the remember me does not make a difference. Ross tried the cookie test cgi earlier and it was fine.
???
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PNW
User
Oct 23, 2006, 7:27 PM
Post #11 of 14
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Re: [lccweb] AM 2 Login errors
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I have rebooted the server, as well as restarting IIS via the Services CP. I went ahead and did this too, but to no benefit...
Thanks !
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lccweb
User
Oct 23, 2006, 9:20 PM
Post #12 of 14
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my last idea (for now) is to check the mapping of the .cgi suffix in the app mappings for your cgi-bin (or equiv.) folder.
we use the perlis.dll file rather than perl.exe. long story but if perl.exe doesn't work we usually try the perlis.dll with perl scripting.
as a test i tried mapping .cgi on our server to use the perl.exe (plus the param passing) and it resulted in symptoms that are similar to what you described.
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PNW
User
Oct 23, 2006, 9:54 PM
Post #13 of 14
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Re: [lccweb] AM 2 Login errors
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Can't Post
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 BINGO !
That did it.
I change the CGI Application mapping to perlis.dll with scripting and it worked!
It was set to perl.exe "%s "%s, which worked with ArtMan1.
Thanks so much for your help! Hopefully this will help others and maybe it will get included in the Installation Section of the DOCS....
Take Care!
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lccweb
User
Oct 24, 2006, 2:44 PM
Post #14 of 14
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yay! good luck with your artman2. i hope someone else with a similar issue will find this thread and that it can help them.
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