 |
kezza
User
Jul 9, 2008, 1:42 AM
Post #1 of 23
(3258 views)
Shortcut
|
Hi there
I've checked all the threads in the forum that discuss incorrect display of the £ symbol, but none of the remedies seem to work. I've tried the two suggestions I found <meta http-equiv="Content-Type" content="text/html;charset=UTF-8" /> and <meta http-equiv="Content-Type" content="text/html;charset=utf-8859-1" /> but neither of these help!
The £ symbol is showing as a square in content that's output to the page by ArtMan but NOT if the £ symbol is included on the page itself!
Example page: http://www.icrt-germany.org/cms/publish/news/test2.shtml
You can see that there's a 'square' where the £ symbol should be in the article itself, but the £ symbols are displaying correctly below where they're hard coded onto the template.
Help?!?!
Kerry
|
|
| |
|
Donna
Staff
/ Moderator
Jul 9, 2008, 11:58 AM
Post #2 of 23
(3224 views)
Shortcut
|
Hi Kerry,
Is this a new installation, or was this an upgrade from Article Manager 1? If it was an upgrade from Article Manager 1, have you run the "convert to unicode" script included with the upgrade?
Donna
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
kezza
User
Jul 9, 2008, 12:16 PM
Post #3 of 23
(3222 views)
Shortcut
|
Hi Donna
Well the licence for ArtMan was purchased when it was version 1 but it's actually a new installation on this site and I used a download of version 2 to install from (the site I originally used this licence on was taken down a year or so ago).
Kerry
|
|
| |
|
kezza
User
Jul 21, 2008, 1:44 AM
Post #4 of 23
(2892 views)
Shortcut
|
Hi Donna
Have you been able to give any further thought to this problem?
Thanks
Kerry
Kerry
|
|
| |
|
Jake
Staff
/ Moderator
Jul 21, 2008, 10:28 PM
Post #5 of 23
(2855 views)
Shortcut
|
Hi Kerry,
I took a look at this page, and the pound symbol appears to be displaying correctly underneath the "Return to top of page" text:
http://www.icrt-germany.org/cms/publish/news/test2.shtml
Had you resolved this or am I looking in the wrong place?
Let us know if this is still giving you trouble. 
-----------------------------------------------------------
Cheers,
Jake Swanson - Product Specialist
support@interactivetools.com
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
kezza
User
Jul 21, 2008, 10:36 PM
Post #6 of 23
(2853 views)
Shortcut
|
Hi Jake
No, that's the confusing part - if the £ symbol is coded onto the template itself then there's no problem - it only occurs when it's created within the article .... if you look at the 'test' article you'll see it says test � x (where the � is displayed instead of the £ symbol)!
Kerry
|
|
| |
|
Jake
Staff
/ Moderator
Jul 22, 2008, 12:33 PM
Post #7 of 23
(2838 views)
Shortcut
|
Hi kezza,
I think you had submitted a support request on this in the past, but would you mind doing so again? We can spend some more time on this problem for you to try and get to the bottom of it:
http://www.interactivetools.com/support/
-----------------------------------------------------------
Cheers,
Jake Swanson - Product Specialist
support@interactivetools.com
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
kezza
User
Jul 27, 2008, 10:39 PM
Post #8 of 23
(2802 views)
Shortcut
|
I thought I'd update this thread with the 'final' resolution I got with the help of Jake. It seems, for some reason I've still not established, that IE7 changes the encoding from UTF-8 to Western European whenever I visit pages from the Artman Admin area or the Interactive Tools forum. I guess it's possible that this has something to do with CGI scripts, or perhaps the IT web server. However, if I change the encoding back to UTF-8 the problem with the £ symbol goes away. This problem doesn't occur in either Firefox or Safari.
Kerry
|
|
| |
|
kezza
User
Jul 27, 2008, 10:43 PM
Post #9 of 23
(2801 views)
Shortcut
|
When I made the last post I deliberately left the encoding at Western European to illustrate what happens to accurately typed content. I've reset it to UTF-8 for this post (note - dont' change the encoding half way through typing your response (or articles) as it refreshes the page and you lose everything!!). Also, the encoding changes BACK to Western European if you try to preview the post (and I assume the same thing would happen with Artman itself). £££
Kerry
(This post was edited by kezza on Jul 27, 2008, 10:44 PM)
|
|
| |
|
dan_999
User
Jul 29, 2008, 12:40 AM
Post #10 of 23
(2705 views)
Shortcut
|
Can I ask what software you've been using to create your html template pages with?
thanks
Hartlepool
|
|
| |
|
kezza
User
Jul 29, 2008, 12:47 AM
Post #11 of 23
(2704 views)
Shortcut
|
Sure ... the HTML pages are created in Dreamweaver (CS3) - graphics were created in Xara Extreme Pro :)
Kerry
|
|
| |
|
xeeem
Novice
Oct 22, 2008, 5:32 AM
Post #12 of 23
(1808 views)
Shortcut
|
Hello there,
I have the same problem with £ symbol. I'm not using any editor to copy and paste text just typing £ and appears £.
Can you explain me why this happens?
Thanks.
|
|
| |
|
kezza
User
Oct 22, 2008, 8:08 AM
Post #13 of 23
(1801 views)
Shortcut
|
Hi 'xeeem' ..
To be honest I never really 'cured' the problem, only found a way of viewing the articles properly. If you read through the two replies I posted above you'll see that I found it was partially related to viewing the CGI pages that seemed to change the character set.
Kerry
|
|
| |
|
Donna
Staff
/ Moderator
Oct 22, 2008, 2:26 PM
Post #14 of 23
(1779 views)
Shortcut
|
Hi there,
Make sure that your templates are set to use utf-8 as the character set. You can do this by having this in your header:
<meta http-equiv="Content-Type" content="text/html;charset=UTF-8" />
Article Manager requires utf-8 to be the characterset for any non-standard characters to display properly.
I hope this helps. :)
Donna
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
xeeem
Novice
Oct 23, 2008, 1:38 AM
Post #15 of 23
(1757 views)
Shortcut
|
Hi Donna,
All is set to use utf-8, html, php, webserver including my browser.
I found a workaround for the fields but I cannot use it in the wysiwig editor.
Thanks.
|
|
| |
|
xeeem
Novice
Oct 23, 2008, 1:40 AM
Post #16 of 23
(1756 views)
Shortcut
|
Hi Kezza,
I found a way too, but something is wrong.
|
|
| |
|
Donna
Staff
/ Moderator
Oct 23, 2008, 10:24 AM
Post #17 of 23
(1710 views)
Shortcut
|
Hi xeeem,
Can you fill in a support request? I'd love to take a look at this directly. : )
https://www.interactivetools.com/support/email_support.cgi
Donna
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
xeeem
Novice
Oct 24, 2008, 1:37 AM
Post #18 of 23
(1683 views)
Shortcut
|
Hi Donna,
Sorry but I cannot give that information. But I will answer all the questions you need to solve the problem.
Anyways I can see that many ppl is complaining for the same in the forum, so you have loads of information.
Thanks.
|
|
| |
|
Donna
Staff
/ Moderator
Oct 24, 2008, 8:57 AM
Post #19 of 23
(1651 views)
Shortcut
|
Hi xeeem,
Without looking at it, it's going to be pretty hard to troubleshoot. Would you be able to send me a link to the page at least?
We do come across this error fairly frequently, but any time I've ever been able to see it in action, switching it to utf-8 fixes it right up. If that's not happening, then we need to take a look at it to see why. :)
Donna
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
xeeem
Novice
Oct 24, 2008, 10:02 AM
Post #20 of 23
(1645 views)
Shortcut
|
Hi Donna,
Thanks for your reply. I don't know why exactly you need to look into the code when your are the provider of the software.
If you take some time and search for forums and mailing-lists in the internet about support of free applications you'll find that nobody shares information about the system. Usually the user will give all the necessary information to the support member, guru or just a simple person that can help. This can be product versions, log files, pieces of code, o simply an explanation, but access to a machine is out of the box.
An IT person should know better than anyone how confidential is digital information and for example what are the risks of ftp.
I think we can sort this out in much more better way other than letting an stranger get into a company box. For example I can let you know that I'm running apache and utf is setup there, mysql tables have been created by the application using utf, all the html utf as well.
Nobody is doing copy and paste from Office products, dreamweaver or other application into the field forms or wysiwig editor.
I change in the db the value £ for £ and that solved momentarily the problem in the fields but, of course not, in the wysiwig editor.
The only thing I can think might be a problem is the php, but here you are the expert.
Thanks.
|
|
| |
|
Donna
Staff
/ Moderator
Oct 24, 2008, 5:25 PM
Post #21 of 23
(1606 views)
Shortcut
|
Hi xeeem,
The problem is that once our software leaves us and is installed elsewhere, different server settings, different setups, etc make it pretty hard to say what the problem would be. Article Manager is pretty customizable, so every installation ends up being a little different.
Like I said -- in just about every situation, changing the character set to utf-8 fixes everything up. Since that's not happening in your case, there's something else going on... and I'm not sure what yet. :) I'm unable to duplicate it here, so there's something else going on.
We commonly have our customers send us FTP information, which can easily be changed once we're done. However, that's not always possible, and that's fine -- but if you can send me just a link to a published page having that problem, we might be able to track down what's going on.
It won't be a PHP issue -- Article Manager doesn't use php at all by default.
Donna
Hire me!
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with Priority Consulting.
|
|
| |
|
dan_999
User
Oct 25, 2008, 8:49 AM
Post #22 of 23
(1555 views)
Shortcut
|
Xeeem,
I think you are being a little awkward in your responses considering you are asking for help!
Just as another note I use:
<META http-equiv=Content-Type content="text/html; charset=windows-1252">
in my templates as the uft-8 one never worked properly for me with English characters such as the £ sign. My site is UK based though.
Hartlepool
|
|
| |
|
xeeem
Novice
Oct 27, 2008, 2:41 AM
Post #23 of 23
(1477 views)
Shortcut
|
Hello,
Sorry if I'm being awkward, but I don't feel like helping me or the others in this issue.
Let me clarify something pound symbol works under utf-8 as I said before, I can put pound symbols in all places except in the wysiwig editor and the field forms, is only when the cmsbuilder talks with the dabatase.
Donna, since you did not ask I'm using Apache, mysql and redhat os just to start to "debug" the problem.
I understand the different setups, but if it is helpful and I can copy an paste the exact piece of code that is handling the problem.
Thanks.
|
|
| |
|
