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jeffbrfc
Novice
Apr 19, 2004, 8:14 AM
Post #1 of 6
(4034 views)
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Search Engine installed but receiving no results when searching
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I have installed the Search engine program on my website.
All appears correct except for when i run the search, it never returns any results.
Always reads 0 results found from 0 files searched
If i click on browse to select a category it gives the follwoing error message...
Error : Directory isn't readable!
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Donna
Staff
/ Moderator
Apr 19, 2004, 1:53 PM
Post #2 of 6
(4030 views)
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Re: [jeffbrfc] Search Engine installed but receiving no results when searching
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Hi Jeff!
This sounds to me like a permissions problem. You may want to doublecheck that your /data/ directory is has full permissions for the user that Perl runs as.
Without looking at your server directly, it's difficult to give any further directions than that. If you'd like us to take a closer look, you can fill out a support request on our website here:
https://www.interactivetools.com/support/email_support.cgi
I hope this helps. :)
Donna
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jeffbrfc
Novice
Apr 20, 2004, 7:31 AM
Post #3 of 6
(4017 views)
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Re: [Donna] Search Engine installed but receiving no results when searching
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Hello Donna,
Thanks for your reply.
It does appear to be searching, but only folders in the directory i specified.
I want it to search all sub directories underneath the initial directory i selected for that category, is it able to do that?
Kind Regards
Jeff Whitfield
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Eric
Product Specialist
Apr 20, 2004, 10:41 AM
Post #4 of 6
(4015 views)
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Re: [jeffbrfc] Search Engine installed but receiving no results when searching
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Hi Jeffbrfc,
Thanks for the response  .
You can make a category search through its subdirectories as well. Simply go to the Category editor and click on modify. There should be a check box there that says:
Search sub-directories?
Simply check the checkbox left of the message above and save the settings. That should do it! 
I hope this helps. If you have other questions please let me know.
Cheers,
Eric Lau - Product Specialist
support@interactivetools.com
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jeffbrfc
Novice
Apr 21, 2004, 1:19 AM
Post #5 of 6
(4010 views)
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Re: [Eric] Search Engine installed but receiving no results when searching
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Hi Eric,
Thank you,
I already have 'search sub-directories' ticked.
Could you send me the full list of permissions i need to set.
Thanks
Jeff Whitfield
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Eric
Product Specialist
Apr 21, 2004, 11:07 AM
Post #6 of 6
(3994 views)
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Re: [jeffbrfc] Search Engine installed but receiving no results when searching
[In reply to]
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Hi Jeff,
Thanks for the reply .
As long as your sub-folders have read and execute permission (in Unix/Linux it's chmod 755), the folders should be searchable. If you can't set permissions or the issue persists after you've set permissions, then I would recommend you follow Donna's recommendation and fill out a support form with FTP information so we can take a closer look.
I hope this helps.
Cheers,
Eric Lau - Product Specialist
support@interactivetools.com
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