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ross
Staff
/ Moderator
Jan 30, 2006, 2:22 PM
Post #2 of 11
(3998 views)
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Hi Cynthia.
Thanks for posting!
%20 is the notation for a space if it appears in a URL. If you are getting them in your Page Publisher links, you probably have some spaces that need to be removed. If you could double check that for me, that would be great!
If everything checks out though, let me know and we can try something else  .
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Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com
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Cynthia
User
Jan 30, 2006, 3:01 PM
Post #3 of 11
(3993 views)
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I'm sorry but........."removed" from where?
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ross
Staff
/ Moderator
Jan 31, 2006, 9:33 AM
Post #4 of 11
(3962 views)
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Hi Cynthia.
Thanks for the followup!
I had another look at this for you today and I am actually having some trouble re-creating the problem you are having.
Would you mind sending me some FTP details to your server through our support form:
[ur]
https://www.interactivetools.com/support/email_support.cgi
That way, I can have a look right at your files and try a few things out. I look forward to hearing from you .
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com
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Cynthia
User
Jan 31, 2006, 10:50 AM
Post #5 of 11
(3958 views)
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details sent as requested.
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ross
Staff
/ Moderator
Sep 9, 2006, 10:07 AM
Post #7 of 11
(2874 views)
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Hi there.
Thanks for posting and welcome to the board!
I actually ended up passing this to our second level support team and they were able to track the problem down to a setting in the IIS on Cynthia’s webserver. There was actually a space at the end of the line on one the settings. The only thing is that I am not actually sure exactly what setting it was.
What I’ll do is double check with Theo on Monday. For now, I just wanted to let you know I am going to look into it.
Let me know if anything else comes up in the meantime .
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com
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ross
Staff
/ Moderator
Sep 11, 2006, 3:36 PM
Post #9 of 11
(2790 views)
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Hi.
I got the deatails from Theo ready here for you but I because this is a fairly technical thing, I am thinking it would best for email. Would you mind dropping me a line through ross@interactivetools.com so I can get that out to you?
I look forward to hearing from you .
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com
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(This post was edited by ross on Sep 12, 2006, 8:51 AM)
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tedd dumm
New User
Oct 18, 2006, 1:48 AM
Post #10 of 11
(2414 views)
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Hi Ross,
I sent you an email a while ago and i got no response.
Please can you post the solution on the forum here, then people with similar problems can see how to rectify it!
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ross
Staff
/ Moderator
Oct 18, 2006, 9:19 AM
Post #11 of 11
(2393 views)
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Hi.
I do remember getting your email and sending out the reply so I am not quite sure why it had not made it.
The only thing is that I don’t quite recall your email address so would you mind sending me another message? Perhaps you could send it to both my personal email adress and the main support@interactivetools.com one.
The only reason I was thinking it would be better to handle this through email is because it is a fairly technical thing that is happening here and that always works better in email.
How does that sound? I look forward to hearing from you. You could also give me call right after you send the email just to make sure I got it .
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com
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