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Zoey
User
Aug 3, 2007, 8:31 AM
Post #1 of 2
(2811 views)
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Not getting the help I need....
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My RSS feed suddenly stopped updating on July 18th. I submitted an email request for help. I got one response asking for more information - but now it's been two days and I haven't heard anything back (even with the prompting emails I've sent). I've been calling the 1-800 number and only get the voice mail - even though it is business hours.
What's up folks????
The lack of RSS feed is begining to hurt my business....
-Zoey
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Jake
Staff
/ Moderator
Aug 4, 2007, 1:41 PM
Post #2 of 2
(2741 views)
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Re: [Zoey] Not getting the help I need....
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Hi Zoey,
Thanks for getting in touch with us. 
Our support queue had been backed up a bit, but I believe I resolved this issue with you through email yesterday. Normally we are able to answer support requests within 24 hours, but from time to time things get a bit crazy around here and we aren't able to get back to everyone as fast as we'd like. We may not always be able to answer the phone but if you leave a message we will return your call.
I apologize for the wait Zoey - if you need anything else, please let us know and we'll be happy to help you out!
-----------------------------------------------------------
Cheers,
Jake Swanson - Product Specialist
support@interactivetools.com
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