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James@Atkin
User
Sep 9, 2003, 8:32 AM
Post #1 of 3
(2513 views)
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Registration troubles
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Can't Post
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Hi, I'm have a little trouble registering my products. I have Job Manager, Article Manager, Search engine and News Manager. After I enter my registration details and try to continue I get presented with an error message regarding permissions to the directory /data for all of my products. I am running windows server 2003 with IIS. I've set read/write access in Win explorer and in IIS for directory permissions (user: IUSER_MYSERVER) and properties. I also checked the same for the files themselves and all seems to be in order.
The messages are each slightly different, so I've included them here:
For Search Engine:
File System Error!
The program is unable to access a required file. Please contact your server administrator or technical support for assistance. The error was: DB_Save : Can't rename 'C:/Websites/freecpduk/cgi/se/data//setup.dat.cgi' : Permission denied
For Job Manager:
File System Error!
The program is unable to access a required file. Please contact your server administrator or technical support for assistance. The error was: DB_Save : Can't rename 'C:/Websites/freecpduk/cgi/jm/data/setup.dat.cgi' : Permission denied
For Article Manager:
File System Error!
The program is unable to access a required file. Please contact your server administrator or technical support for assistance. The error was: DB_Save : Can't rename 'C:/Websites/freecpduk/cgi/am/data/setup.dat.cgi.tmp3048' to 'C:/Websites/freecpduk/cgi/am/data/setup.dat.cgi'. : Permission denied
For News Manager I get the same error message, but before I even get a chance to enter my registration details:
File System Error!
The program is unable to access a required file. Please contact your server administrator or technical support for assistance. The error was: DB_Save : Can't rename 'C:/Websites/freecpduk/cgi/nm/data/setup.dat.cgi' : Permission denied
From what I can tell in each case it creates and writes data to a temporary file (presumably to hold my registration information) and once these details are complete (and presumably verified) it is copied to an existing file (setup.dat.cgi). For some reason the last operation cannot be completed, even though the file to be replaced has read/write permissions. So this means that either there's some issue between the code and server 2003 (presumably unlikely, but maybe for example something needs confirming), or there are some further permissions that I need to set in IIS/Server 2003 (although how come the code can create files in the host directory which has the same permissions). Alternatively it's all caused by something else that I haven't thought of :)
The only other information I can give is the log output from the Security section of event viewer:
Event Type: Success Audit
Event Source: Security
Event Category: Object Access
Event ID: 562
Date: 09/09/2003
Time: 16:16:37
User: (MY COMPUTER NAME)\Administrator
Computer: (MY COMPUTER NAME)
Description:
Handle Closed:
Object Server: Security
Handle ID: 408
Process ID: 2544
Image File Name: C:\WINDOWS\system32\mmc.exe
Any ideas would be very much appreciated!
Thanks in advance,
~James~
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Donna
Staff
/ Moderator
Sep 9, 2003, 10:02 AM
Post #2 of 3
(2507 views)
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Re: [James@Atkin] Registration troubles
[In reply to]
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Can't Post
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Hi James,
Thanks for your post. :)
The problem is that the user that Perl runs as (IUSR_MYSERVER) needs full permissions on the /data/ directory, not just read/write. If you change those permissions you should have no further problems running the software. :)
Donna
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James@Atkin
User
Sep 9, 2003, 10:19 AM
Post #3 of 3
(2505 views)
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Re: [Donna] Registration troubles
[In reply to]
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Can't Post
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Donna,
Thanks! I just realised that the reason was to do with user permissions, but because I host multiple domains the internet guest account was [MYDOMAIN]_Anon and not IUSR_[MYSERVER].
Thanks for your help,
James
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