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File not found error

 
 


lbflynn
New User

Nov 16, 2007, 10:03 AM

Post #1 of 5 (8531 views)
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File not found error Can't Post
My client changed the name of their server. I updated the URLs in Search and the search process does find and list the documents properly from the manuals created with docbuilder. However, clicking on the link to the desired search document results in a file not found error. Is there something else I need to change??


Jake
Staff / Moderator


Nov 16, 2007, 4:05 PM

Post #2 of 5 (8520 views)
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Re: [lbflynn] File not found error [In reply to] Can't Post
Hi lbflynn,

Thanks for your post!

You'll want to make sure the URL and path have been updated for the different categories under the "Category Editor" part of Search Engine - this is the most common cause of this problem. Smile
-----------------------------------------------------------
Cheers,
Jake Marvin - Product Specialist
support@interactivetools.com

[hr][i][url "http://www.interactivetools.com/consulting/"][b]Hire me![/b][/url]
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with [url "http://www.interactivetools.com/consulting/"][b]Priority Consulting[/b][/url].[/i]


lbflynn
New User

Nov 16, 2007, 4:13 PM

Post #3 of 5 (8519 views)
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Re: [Jake] File not found error [In reply to] Can't Post
I have updates those urls and still getting the file not found......


Jake
Staff / Moderator


Nov 19, 2007, 11:29 AM

Post #4 of 5 (8481 views)
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Re: [lbflynn] File not found error [In reply to] Can't Post
Hi lbflynn,

Thanks for the update!

Chances are a file path is still set incorrectly somewhere. If you'd like, we can take a look at this for you if you submit a support request:

https://www.interactivetools.com/support/email_support.cgi

Don't hesitate to contact us. Smile
-----------------------------------------------------------
Cheers,
Jake Marvin - Product Specialist
support@interactivetools.com

[hr][i][url "http://www.interactivetools.com/consulting/"][b]Hire me![/b][/url]
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with [url "http://www.interactivetools.com/consulting/"][b]Priority Consulting[/b][/url].[/i]


lbflynn
New User

Nov 19, 2007, 2:00 PM

Post #5 of 5 (8477 views)
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Re: [Jake] File not found error [In reply to] Can't Post
After some serious trial and error, I figured it out. The url path in search needed to have the results identified as file://ipaddress/folder rather than http://ipaddress/folder. Not sure why but it works! Thanks.