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Problem with install (license key)

 
 


_kate_
User

Apr 2, 2007, 10:37 PM

Post #1 of 4 (2431 views)
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Problem with install (license key) Can't Post
I am moving a clients website to a new server which means also installing Page Publisher again. I've never had any problems with the install, but this time I went to access the install URL and got this error message >

Error : No license key specified! at ./index.cgi line 1059.


ross
Staff / Moderator


Apr 3, 2007, 3:11 PM

Post #2 of 4 (2426 views)
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Re: [AgentBristow] Problem with install (license key) [In reply to] Can't Post
Hi there

Thanks for posting!

That's actually a fairly odd message if you are just trying to move servers. What I think happened is the setup.dat.cgi file was corrupted during the transfer.

If you were to upload another copy of that, you should get going again. If not, try uploading a default copy so that it triggers the installation again. That will let you re-enter the ID.

Does that make sense? Give it a shot and let me know how you make out Smile.
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/



_kate_
User

Apr 3, 2007, 9:56 PM

Post #3 of 4 (2421 views)
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Re: [ross] Problem with install (license key) [In reply to] Can't Post
Nope! Wiped all the files, downloaded a fresh copy of the program and the same error was shown.

Could it have something to do with the fact that PP is still active on the old website space? The client wanted the site mirrored on the new hosting space so that there wouldn't be any downtime...


ross
Staff / Moderator


Apr 4, 2007, 2:59 PM

Post #4 of 4 (2413 views)
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Re: [AgentBristow] Problem with install (license key) [In reply to] Can't Post
Hi there

No problem with having that overlap for a bit to avoid downtime so that isn't going to be the problem here.

What I'll get you to do is send me a support request so I can take a closer look

https://www.interactivetools.com/support/email_support.cgi

I look forward to hearing from you Smile.
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/