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Problem after uploading upgrade

 
 


_kate_
User

Feb 8, 2006, 4:55 AM

Post #1 of 3 (2328 views)
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Problem after uploading upgrade Can't Post
Hey,
I just completed the upgrade following the instructions carefully, but now when I try to access the login page I receive this error:

Quote
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@yourwebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I had previously renamed the "pp" folder to "admin", and "pp.cgi" to "login.cgi", but changing the names back did not fix the error.

Thanks!


Cliff
Staff


Feb 8, 2006, 5:18 PM

Post #2 of 3 (2316 views)
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Re: [AgentBristow] Problem after uploading upgrade [In reply to] Can't Post
Hi AgentBristow,

Thanks for posting.

Sounds to me like a permissions error. Most FTP clients have the ability to change file permissions, so if you login to the server and locate the Page Publisher files all you should need to do from there is re-set the CHMOD/Properties on the pp.cgi file. If you right click on the files, you should see the option to do that and when you get to the screen where you can set permissions, the pp.cgi should be set to 755.

If that doesn't work then you can send me an email I'll double check everything for you and then post back with any adjustments that I can suggest.
Regards,
Cliff Stefanuk - Customer Service Manager
[email]support@interactivetools.com[/email]


_kate_
User

Feb 9, 2006, 5:07 AM

Post #3 of 3 (2297 views)
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Re: [Cliff] Problem after uploading upgrade [In reply to] Can't Post
worked perfectly, thanks Smile