It sounds some of the htmlArea files may be missing.
What I suggest is to find the directory where your images are uploaded, and then inside that directory is another one called "htmlarea". Simply replace that one on your web server with the one in the .zip file you got when you upgraded, and that should fix the problem.
If that doesn't work, you can fill out a support request and have one of us fix that for you. Regards, Cliff Stefanuk - Customer Service Manager [email]support@interactivetools.com[/email]
Have already done that before posting. Last night I also filed a tech support email. However, I would rather take care of it myself. Any other ideas? By the way... are all files FTP ASCII ? or does the EDITOR.JS FTPs binary? I have also checked everyting else file p[ermissions, etc.
(This post was edited by noza on Jun 18, 2003, 2:34 PM)
Yes, and everythng has been uploaded and re-uploades several times from the upgrade Zip 1.11
HOWEVER, i think I found the problem... the template with the WSIWYG "java script" is calling for the location of the editor.js in /htmlarea/ rather than /htmlArea/ (where it is)
To test my theory, I changed the name of the direcotry in the server to /htmlarea/ The editor showed up! Yet I don't think.... is the right fix.... Why is it calling the wrong directory /htmlarea/ rather than /htmlArea/ ?? and How do I fix it.
UPDATE:Can't find where to correct this variable mistake in the templat called when you select WYSIWYG in the SetUp menu... for now I'm changing the name in the server to all lower case: /htmlarea/ it works but ??? Pat
(This post was edited by noza on Jun 18, 2003, 3:50 PM)
Actually, in looking at the latest releases of Job Manager, the htmlarea folder is actually named correctly -- in all lowercase (as is how it's supposed to be.)
I'm not really sure why yours ended up mispelled.
However, rest assured that renaming the folder to match the appropriate variable name being called doesn't hurt the software at all. That's exactly how it SHOULD work.
You should review the postings.... News Manager 1.11 is what we have been talking about.... no Job Manager. Again I' surprise no one else had problems with it.
You're right... the folder should be call "htmlarea" but IF YOU LOOK AT THE ZIP FOR News Manager... You'll see the problem. The News Manager ZIP.... COMES with the folder labeled in THE ZIP as "htmlArea" instead. You should related info to tech support and fix THE ZIP... HAS GOT A BUG!! or perhaps a A TyPo!
By the way, I just dowloaded the zip again... it is in fact labeled "htmlArea" yOU GOT A tYpO BUG! Pat
(This post was edited by noza on Jun 23, 2003, 9:08 PM)
COMES with the folder labeled in THE ZIP as "htmlArea" instead.
Thanks for spotting the typo. It's been fixed in the upgrade downloads. Note that this typo only affected News Manager running on non-Windows servers. /Dave Lo
Windows servers are not case sensitive. That's likely why it feels like you're alone in encountering this defect, since many users will work perfectly. :)
and I was starting to think... I had a problem! 