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Bug in News Manager

 
 


compubase
User

Aug 25, 2004, 6:41 AM

Post #1 of 13 (14470 views)
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Bug in News Manager Can't Post
Hi,

It seems that when i use the ’ character, NM creates additional news items when updating a news message. Is this a bug?

Thanks


Luke
Staff / Moderator


Aug 25, 2004, 1:45 PM

Post #2 of 13 (14447 views)
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Re: [compubase] Bug in News Manager [In reply to] Can't Post
Hi,

Thanks for posting! :)

I've been unable to recreate this error. Testing it myself I created a few articles that included the (’) character, and modified those same articles while adding additional (’) characters. Other than the news items that had previously been created, no additional news items were created.

I would like to take a closer look at your installation and see if it has something to do with the way your News Manager is set up. If you want you can fill out a support request (https://www.interactivetools.com/support/email_support.cgi) - if you could include your FTP information in the request that would be great.

In the mean time, if you have any other questions please let me know! :)
Luke Holzken
Product Development


compubase
User

Aug 25, 2004, 2:35 PM

Post #3 of 13 (14441 views)
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Re: [Luke] Bug in News Manager [In reply to] Can't Post
Thanks Luke for your reply!

I tried your demo site and I cannot reproduce the problem there either. I will ask our customer to for ftp account info and will come back to you asap.

Thanks,



Joep


compubase
User

Aug 27, 2004, 6:54 AM

Post #4 of 13 (14306 views)
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Re: [Luke] Bug in News Manager [In reply to] Can't Post
Hi Luke,

Support request has been submitted.

Looking forward to hear from you soon.



Joep


Cliff
Staff


Aug 27, 2004, 1:39 PM

Post #5 of 13 (14285 views)
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Re: [compubase] Bug in News Manager [In reply to] Can't Post
Hi Joep,

Thanks for sending in your details for us.

I've tested things both locally and on the server with this installation and I still can't seem to duplicate the error that you are mentioning. Crazy

I think that what may be happening is that the browser is getting refreshed on the "record saved" page. If you refresh this page after you have submitted an article, it will make an exact duplicate of that article.

To avoid this, you can simply turn this error message off in the Setup Options --> General section. It's in the radio button settings at the top of the page.

Also, I made a minor modification to both publish and upload directory paths, as I noticed that they were not the full server path. I don't think that would have caused the problem, but I wanted to eliminate that possibility.

Can you login and add an article again, to see if that is still happening for you? Let me what happens!

Thanks Josep Smile
Regards,
Cliff Stefanuk - Customer Service Manager
[email]support@interactivetools.com[/email]


compubase
User

Aug 29, 2004, 10:33 AM

Post #6 of 13 (14264 views)
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Re: [Cliff] Bug in News Manager [In reply to] Can't Post
Hi Cliff,

If you just click modify the test article and than click Save it right away, then the test article is duplicated instead of modified.

Joep


Cliff
Staff


Aug 31, 2004, 11:21 AM

Post #7 of 13 (14197 views)
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Re: [compubase] Bug in News Manager [In reply to] Can't Post
Hi Joep,

I've just logged into your server, and followed the steps that you have described but I didn't get the duplicate article. What I did was disable the "record saved" page, since I suspect that may have something to do with the problem.

Can you try that out on your end and let me know if that helps?
Regards,
Cliff Stefanuk - Customer Service Manager
[email]support@interactivetools.com[/email]


joep.hendrix
New User

Aug 31, 2004, 12:58 PM

Post #8 of 13 (14187 views)
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Re: [Cliff] Bug in News Manager [In reply to] Can't Post
Hi Cliff,

Unfortunately, your solution did not help. Please login and see the results. There are now 10 news articles with the name test.

Joep


joep.hendrix
New User

Sep 7, 2004, 3:17 PM

Post #9 of 13 (13875 views)
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Re: [Cliff] Bug in News Manager [In reply to] Can't Post
Hi Cliff or any other Moderator,

Could you please look into the problem?

Thanks


Cliff
Staff


Sep 7, 2004, 5:12 PM

Post #10 of 13 (13871 views)
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Re: [joep.hendrix] Bug in News Manager [In reply to] Can't Post
Hi Joep,

We are still looking into things.

In the meanwhile can you please let me know the exact steps that you are taking, and the browser (type and version) that you are using to add the articles since we have still not been able to replicate the problem.

Thanks Smile
Regards,
Cliff Stefanuk - Customer Service Manager
[email]support@interactivetools.com[/email]


compubase
User

Sep 8, 2004, 2:38 AM

Post #11 of 13 (13863 views)
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Re: [Cliff] Bug in News Manager [In reply to] Can't Post
Thanks Cliff for your reply!

Here are the steps I have taken:
  1. Browse to the URL I send with support request
  2. Login as admin with pasword admin
  3. Click on modify next to the Test article
  4. Click the Save button.


The result is that there are two articles called test.

Background:
  • I use MSIE 6.0.2800.1103.xpsp2.030422-1633
  • I noticed however, that with Mozilla the problem is not showing.
  • Even with MSIE I cannot reproduce the problem on your demosite.
  • The problem is showing on both a Linux/Apache environment as on a Windows/Apache environment on different servers.


I hope this informatiion helps.


Dave
Staff / Moderator


Sep 17, 2004, 1:06 PM

Post #12 of 13 (13510 views)
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Re: [compubase] Bug in News Manager [In reply to] Can't Post
After a lot of research we've finally tracked down the cause of this issue. It turns out to be a very obscure Internet Explorer bug that causes the form data not to be submitted back to the server properly when the server charset is set to ISO-8859-1 and non-ISO-8859-1 characters are submitted in a multipart form.

Many servers don't specify a character set. Your does, and it happens that the angled quote character being submitted in the form isn't allowed in the specified character set. Normally this shouldn't be a problem, but IE has a bug in it that causes some of the OTHER form data not to be submitted back to the server correctly when this occurs.

Since this error causes only the first field to be malformed the simplest work-around is to add a hidden input field directly after the form tag. This field may not be submitted properly, but it won't matter since it's value won't be being used anything. Example:

<form method=post action="$cgiurl$" enctype="multipart/form-data">
<input type="hidden" name="IE_BugFix" value="work-around for HTTP POST error with non-ISO-8859-1 chars">

You could add this in the "edit" templatecell in /templates/interface/_news_menus.html

If you manage your own servers another work-around would be to have your servers not append "charset=iso-8859-1" to the content header.

Hope that helps. If there is anything else we can do, or if you'd like a copy of the internal report I prepared about this bug with all the technical details please feel free to let me know! :)

Dave Edis - Senior Developer
interactivetools.com
 


compubase
User

Sep 17, 2004, 2:05 PM

Post #13 of 13 (13502 views)
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Re: [Dave] Bug in News Manager [In reply to] Can't Post
Good work Cliff and all the other people that were involved in this problem!

Joep