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Home: Discontinued/Classic Products: Listings Manager (Realty Manager & Auto Manager):
Problem with data loss when listing screen saved

 

 


Ethan
User

Jun 25, 2009, 5:07 PM

Post #1 of 5 (4101 views)
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Problem with data loss when listing screen saved Can't Post

I have 2 custom fields in my listing editor screen that only I can see and use as an administrator. (Donna helped me set this up a couple years ago) The fields are used to collect a code which passes to the template. It works very well with one serious exception that I just discovered. If a user with rights to modify their listing makes any changes (which of course they do) as soon as they save the changes whatever code is in my special fields is crashed over and the field is now blank. But if I make changes, the code remains, it's just when a user makes changes. They don't ever see the fields, but somehow that data is lost. This is serious since the code triggers the inquiry form to be sent to the correct recipient. Lately my users that edit their own listings are not getting any inquiries due to this problem. Help! Thanks.
Taylor Media Technologies
http://www.DoorCountyVacationLodging.com
http://www.YourDoorCountyProperty.com
http://www.TravelsWithDoris.com
http://www.AllThingsDoorCounty.com
http://www.DoorCountyTravelersJournal.com
http://www.DoorCountyVacationCalendar.info
http://www.PeninsulaVWClub.org
http://www.LizBylaskaCondos.com


Donna
Staff / Moderator


Jun 26, 2009, 2:32 PM

Post #2 of 5 (4096 views)
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Re: [Ethan] Problem with data loss when listing screen saved [In reply to] Can't Post

Hi Ethan,

Hmm, I think I can see why this would happen, but could you let me know what template modifications were made to set this up as is?

Donna

--
support@interactivetools.com


Ethan
User

Jun 29, 2009, 6:20 PM

Post #3 of 5 (4019 views)
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Re: [Donna] Problem with data loss when listing screen saved [In reply to] Can't Post

Donna:
I don't know what template to send you... :(

In Reply To
Taylor Media Technologies
http://www.DoorCountyVacationLodging.com
http://www.YourDoorCountyProperty.com
http://www.TravelsWithDoris.com
http://www.AllThingsDoorCounty.com
http://www.DoorCountyTravelersJournal.com
http://www.DoorCountyVacationCalendar.info
http://www.PeninsulaVWClub.org
http://www.LizBylaskaCondos.com


Donna
Staff / Moderator


Jun 30, 2009, 3:01 PM

Post #4 of 5 (4016 views)
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Re: [Ethan] Problem with data loss when listing screen saved [In reply to] Can't Post

Hi Ethan,

Maybe we should get you to fill out a support request -- with that, I can pop in and see what changes have been made directly. :)

https://www.interactivetools.com/support/email_support.cgi

Donna

--
support@interactivetools.com


Ethan
User

Jun 30, 2009, 4:21 PM

Post #5 of 5 (4015 views)
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Re: [Donna] Problem with data loss when listing screen saved [In reply to] Can't Post

Will do ticket. Thanks.
Taylor Media Technologies
http://www.DoorCountyVacationLodging.com
http://www.YourDoorCountyProperty.com
http://www.TravelsWithDoris.com
http://www.AllThingsDoorCounty.com
http://www.DoorCountyTravelersJournal.com
http://www.DoorCountyVacationCalendar.info
http://www.PeninsulaVWClub.org
http://www.LizBylaskaCondos.com