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Listing Errors

 
 


PeterAshe
New User

Apr 23, 2009, 7:57 AM

Post #1 of 4 (10275 views)
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Listing Errors Can't Post
Every time I update a listing, or add a new one the site suffers a "500 internal server error". the listman site allows the information to load, and it appears on the main listing page. however, if you click to view the listing, it comes up looking like this:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.



My IT manager told me there's a bug in the software. Is that correct? How do I go about fixing the problem?
Thank you!!!
Brooke


Donna
Staff / Moderator


Apr 24, 2009, 4:11 PM

Post #2 of 4 (9974 views)
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Re: [PeterAshe] Listing Errors [In reply to] Can't Post
Hi Peter,

Generally, if you can log into the back end, and only one or two things doesn't work, this usually means that you have a rather over-zealous configuration of mod_security installed, and it's blocking innocuous words by accident.

Doublecheck your error logs, it should give you a more specific error that tells you what the actual problem is. Once you've got that, if you want to fill in a support request, we can confirm this for you, and give you more details about what you can tell your host. :)

https://www.interactivetools.com/support/email_support.cgi

Donna

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support@interactivetools.com


PeterAshe
New User

Jul 7, 2009, 10:40 AM

Post #3 of 4 (4578 views)
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Re: [Donna] Listing Errors [In reply to] Can't Post
The problem continues to occur
MY web manager has told me to let you know the following:

it is a BUG on the software that create new listing on the wrong premission 666 instead of 644.
you need to tell them that every time you create new listing you get error massage beacuse the file set to 666 instead of 644


PLEASE HELP!!!!! This is causing our website massive problems
Thank you


Donna
Staff / Moderator


Jul 7, 2009, 3:13 PM

Post #4 of 4 (4567 views)
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Re: [PeterAshe] Listing Errors [In reply to] Can't Post
Hi Peter,

That's definitely not a bug -- Listings Manager actually uses the server defaults for permissions when creating a file, unless it's been overridden via the config file. That said, 666 permissions shouldn't be a problem. That just means that they're writable, which on a properly configured server isn't an issue at all, and on some servers is actually required.

In the /exec/config.ini, you should see a line like this (this is the default):

#umask = 000

Can you let me know that exact line right now? Does it still have the "#" in front of it? Have the numbers been changed?

If it shows up exactly as above, try changing it to this:

umask = 000

...and if that doesn't have the correct permissions, try this:

umask = 022

Donna

--
support@interactivetools.com