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Home: Discontinued/Classic Products: Listings Manager (Realty Manager & Auto Manager):
Hey! Where's the support?

 
 


david259
New User

Feb 26, 2009, 3:42 PM

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Hey! Where's the support? Can't Post
Last weekend one of my clients relocated to a new web server. Their ability to upload images to Realty Manager stopped working when this happened.

Naturally, I looked on these forums for an answer about why this might be happening and discovered that it's recently happened to two other people as well - but in each case the answer was: "Put in a Support Ticket"

So I did (Ticket ID: BTD-512356)

However, that was 4 days ago. And except for an automated response to confirm you've received my request to look at this I haven't heard another word.

This isn't the 24-hour support you promise (well, not unless the hours are much longer in Canada....) and now I have a client going apopleptic because they haven't been able to use their Realty Manager for close to a week

What's going on, guys? Frown


Donna
Staff / Moderator


Feb 26, 2009, 4:01 PM

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Re: [david259] Hey! Where's the support? [In reply to] Can't Post
Hi David!

Sorry for the delay -- we generally have a one business day turnaround, but sometimes this gets a bit delayed (especially on Mondays when we're catching up on the weekend tickets!) However, there's one minor issue with the ticketing software we use: If you reply to it before we do, this actually bumps your ticket down. So in general, unless you absolutely have to... don't reply to a ticket until you've received a response from us.

We definitely have your ticket, but haven't gotten to it yet -- when you replied to it yesterday, it reset the date on it.

I'll make sure you get a response today -- sorry about that!

Donna

--
support@interactivetools.com


david259
New User

Feb 26, 2009, 5:15 PM

Post #3 of 3 (1241 views)
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Re: [Donna] Hey! Where's the support? [In reply to] Can't Post
Thankyou Donna!

I'd forgotten that I'm on the other side of the International Dateline to you. And yes, I had replied to the Support Ticket without knowing it would bump me down the list (so that explains another thing too - Interactive Tools has always been quite brilliant in the past on the rare occasions I've needed your help)

Anyway, I've received your fix for the problem and my client has now returned to being a happy bear, so I'm a happy bear too

Thanks again! Smile